NHTSA ID Number: 11024349
Manufacturer Communication Number: SC350_DPSM
TSB/Document Date: 2025-10-17
Summary
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC350) - This document is the announcement to the dealer Parts and Service managers advising that Kia
is conducting a Voluntary Service Campaign to upgrade the Body Domain Controller (BDC) software logic in the following vehicles equipped with Forward/Reverse Parking Distance Warning (PDW) certain 2026 MY Sportage vehicles, manufactured from March 18, 2025 through September 11, 2025, certain 2026 MY Sportage Hybrid (HEV) vehicles, manufactured from June 23, 2025 through September 2, 2025. certain 2026 MY Sportage Plug-in Hybrid (PHEV) vehicles, manufactured from July 15, 2025 through August 28, 2025.
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TSB/Document ID: SC350_DPSM
Replacement Service Bulletin Number:
MFR Communication Date: 2025-10-16
MFR Internal Campaign ID/Software Version: SC350
Communication Type: Service Campaign
NHTSA Components: BACK OVER PREVENTION: WARNINGS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
October 15, 2025
ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc. is conducting a Voluntary Service Campaign to upgrade the Body Domain Controller (BDC) software logic in
the following vehicles equipped with Forward/Reverse Parking Distance Warning (PDW):
•
Certain 2026 MY Sportage vehicles, manufactured from March 18, 2025 through September 11, 2025
•
Certain 2026 MY Sportage Hybrid (HEV) vehicles, manufactured from June 23, 2025 through September 2, 2025
•
Certain 2026 MY Sportage Plug-in Hybrid (PHEV) vehicles, manufactured from July 15, 2025 through August 28,
2025
Due to a communication fault within the Body Domain Controller (BDC) in the subject vehicles, the Parking Distance Warning
(PDW) system may operate intermittently. As a result, the PDW system may not trigger warning sounds or display visual
warning indications to nearby objects when the vehicle is stopped or driven at low speeds.
Dealers will update the BDC software to improve signal integrity and reduce the likelihood of communication disruptions.
This campaign will be performed free of charge at no cost to the customer.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and
warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the
week of October 15, 2025.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide, both of which describe the issue. Kia will
mail notices to the affected vehicle owners beginning on October 17, 2025.
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately. This Voluntary Service Campaign is an opportunity for your service
department to deliver an exceptional service experience to customers who may not have otherwise scheduled service.
Providing customers with easy scheduling and timely service increases the chance they will return to your service department
for future service needs.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no other
purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC350
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