Genesis Motor America, LLC
P.O. Box 2704
HUNTINGTON BEACH, CA 92647

Genesis Motor America Campaign Number: 916G
(MM/DD/YYYY)

IMPORTANT SERVICE CAMPAIGN
Electric Water Pump Replacement

This is an Important Manufacturer’s Service Campaign.
 Please contact your nearest Genesis retailer to schedule this procedure as soon as possible.
 The service campaign will be performed on your vehicle at NO CHARGE to you.
 Having this software update performed will help ensure your vehicle’s full protection under the emissions warranty.
 F
ailure to have this service performed could cause your vehicle to fail an emissions inspection (SMOG check) when
required under state law. It could also be considered a lack of proper maintenance.
 To locate your nearest Genesis retailer and schedule your appointment, please call or visit:
1-844-340-9741 or www.genesis.com/us/campaignhome

This notice applies to your [Model Year] Genesis GV70 vehicle, VIN: XXXXXXXXX XXXXXXXX
Dear
The California Air Resources Board has determined that certain 2024 – 2025 model year GV70 vehicles may be releasing air pollutants
which exceed Federal and California standards. These standards were established to protect your health and welfare from the dangers
of air pollution. Genesis is conducting a service campaign to inspect and, if necessary, replace the Electric Water Pump (EWP) assembly.
Our records indicate that your vehicle, with the VIN listed above, is affected by this campaign.

What is the purpose of this service campaign?
Genesis has become aware that some vehicles may exhibit a malfunction indicator light with DTC P26CB00 (Engine Coolant Pump
Performance/Stuck Off). This may be caused by a stuck impeller on the EWP for the water-cooled intercooler.

What will Genesis do?
Your Genesis retailer will inspect and, if necessary, replace the Electric Water Pump assembly. This procedure will be performed at NO
CHARGE to you.

What should you do?
Please contact your nearest Genesis retailer to schedule this procedure as soon as possible.
The actual time required to perform the repair is less than 2 hours, however your vehicle may be needed longer. To schedule an
appointment with your preferred Genesis retailer, please call 1-844-340-9741 or visit:
1. Visit www.genesis.com/us/campaignhome
2. Enter your 17-digit VIN from the top of this letter and click the “Search” button.
3. Click “Schedule Appointment,” enter your zip code in the Retailer Locator tool, click the “Find a Retailer” selection, and follow
the onscreen prompts.
We recommend scheduling a service appointment to minimize inconvenience. Service Valet may be arranged in advance for eligible
owners whose vehicles are within 3 years or 36,000 miles from the date of original retail delivery or date of first use, whichever comes
first. Courtesy Vehicles may be arranged in advance based on eligibility and availability, should alternate transportation be required
during the service visit.

Are you a California registered owner?
The California Air Resources Board requires that emissions-related campaigns such as this, be completed prior to annual vehicle
registration renewal. Without this service procedure, you may not be able to complete your vehicle registration and obtain a license tag.
Once this repair has been completed, your Genesis retailer will provide a “Proof of Correction Certificate.” The California Department of
Motor Vehicles (DMV) may request this Proof of Correction Certificate during your next vehicle registration. This certificate should be
kept with your vehicle records thereafter.

Are you a registered owner in Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington?
Because your state has adopted the California emissions regulation, your Genesis retailer will also provide a “Proof of Correction
Certificate” once this repair has been completed. Your state’s Department of Motor Vehicles, Department of Transportation, Motor
Vehicle Administration, Motor Vehicle Commission, or Department of Licensing may request this Proof of Correction Certificate during
your next vehicle registration. This certificate should be kept with your vehicle records thereafter.

Additional information
If you have any questions or require further assistance, you may contact Genesis Motor America at 1-844-340-9741. To better assist
you during your call, please use the last 8 characters of your VIN (the bold characters in the VIN at the top of this letter).
Thank you for your attention to this important service procedure. We encourage you to take action promptly and sincerely apologize for
any inconvenience this may cause.
Genesis Motor America, LLC

Genesis Motor America, LLC
P.O. Box 2704
HUNTINGTON BEACH, CA 92647

Genesis Motor America Campaign Number: 916G

IMPORTANT SERVICE CAMPAIGN
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the
lessee within ten days.

Reimbursement notification
If you have previously paid for a repair that addresses the issue described in this letter, you may be eligible for reimbursement. To
submit for reimbursement:
1. Visit www.genesis.com/us/en/contact-us
2. Scroll down to find Campaign Reimbursement and click “Submit Claim”
3. Follow the onscreen instructions to submit.
You can also call to obtain additional information at 1-844-340-9741.

No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of vehicles
based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the
current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.