NHTSA ID Number: 11024399
Manufacturer Communication Number: NTB25-046
TSB/Document Date: 2025-10-21
Summary
*****Dealer Announcement***** Nissan
is conducting a service campaign on certain model year 2025 Nissan Rogue vehicles identified in Service Comm and National Service History – Open Campaigns. On affected vehicles, some NissanConnect Services subscribers are unable to access the remote engine start/stop and climate (RES) features via both the mobile app and the web portal. Customers are still able to use the key fob to remotely start their vehicle. To restore NissanConnect Services subscribers’ RES feature through the mobile app and web portal, your Nissan dealer will reconfigure the Body Control Module (BCM). *****What Dealers Should Do***** 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History – Open Campaigns I.D. PD175 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate the reconfiguration is available. 3. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle to the customer.
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TSB/Document ID: NTB25-046
Replacement Service Bulletin Number:
MFR Communication Date: 2025-10-15
MFR Internal Campaign ID/Software Version: PD175
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Remote Engine Start BCM Reconfigure
Voluntary Service Campaign
Reference: PD175
Date: October 15, 2025
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
2025 Rogue (T33)
10,753
Dealer
Inventory:
186
SERVICE COMM
Activation date:
October 15, 2025
Stop Sale
In Effect
NO
*****Dealer Announcement*****
Nissan is conducting a service campaign on certain model year 2025 Nissan Rogue vehicles identified in
Service Comm and National Service History – Open Campaigns.
On affected vehicles, some NissanConnect Services subscribers are unable to access the remote engine
start/stop and climate (RES) features via both the mobile app and the web portal. Customers are still able
to use the key fob to remotely start their vehicle.
To restore NissanConnect Services subscribers’ RES feature through the mobile app and web portal, your
Nissan dealer will reconfigure the Body Control Module (BCM).
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National
Service History – Open Campaigns I.D. PD175
2.
If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the service campaign and communicate the reconfiguration is
available.
3.
Once remedied, dealers should submit the applicable warranty claim for the action performed so
it can be closed in Service Comm and release the vehicle to the customer.
***** Release Schedule *****
Parts
Repair
Owner
Notification
The remedy involves reconfiguring the BCM. No parts are required.
•
NTB25-046
Nissan will notify the owners of potentially affected vehicles in November 2025.
CAMPAIGN ID: PD175 | Original Document
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
On affected vehicles, some NissanConnect Services subscribers are unable to access the remote
engine start/stop and climate (RES) features via both the mobile app and the web portal.
Q.
What is the possible effect of the condition?
A.
On affected vehicles, some NissanConnect Services subscribers are unable to access the remote
engine start/stop and climate (RES) features via both the mobile app and the web portal.
Customers are still able to use the key fob to remotely start their vehicle.
Q.
What will be the corrective action?
A.
To restore NissanConnect Services subscribers’ RES feature through the mobile app and web
portal, your Nissan dealer will reconfigure the Body Control Module (BCM).
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to one (1.0)
hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time
based upon their work schedule.
Page 2 of 3
CAMPAIGN ID: PD175 | Original Document
Q.
When will vehicle owners be notified?
A.
Nissan will notify the owners of potentially affected vehicles in November 2025 via U.S. Mail.
Q.
Will I have to take my vehicle back to the selling dealer or contact a dealer?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
Q.
What model year vehicles are involved?
A.
Certain model year 2025 Nissan Rogue vehicles manufactured from July 10, 2024, to January 21,
2025.
Revision History:
Date
October 15, 2025
Page 3 of 3
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: PD175 | Original Document
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