NHTSA ID Number: 11024418
Manufacturer Communication Number: SSM 54292
TSB/Document Date: 2025-10-22
Summary
Some 2025 Expedition and Navigator vehicles may experience a power tailgate not power opening and/or closing with a liftgate/tailgate ajar light on and diagnostic trouble codes (DTCs) B1457:29, B1459:29, B17CB:11, B17CB:29, B15E9:11 and/or B15E9:29 stored in the rear gate trunk module (RGTM). If these DTCs have been set in the RGTM, the power tailgate will not open or close when commanded. This may be due to misadjusted tailgate latch(s) preventing the RGTM from receiving input from the latches that the tailgate is latched. To correct this condition, perform the tailgate latch adjustment procedure in the Workshop Manual (WSM) Section 501-03, Steps 12 through 23. Once the adjustment procedure is performed, clear DTCs and retest.
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TSB/Document ID: SSM 54292
Replacement Service Bulletin Number:
MFR Communication Date: 2025-10-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY
MFR Component System:
MFR Component Subsystem:
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SSM 54292 2025 Expedition/Navigator - Power Tailgate Open/Close
Inoperative With A Liftgate/Tailgate Ajar Light On And DTCs B1457:29,
B1459:29, B17CB:11, B17CB:29, B15E9:11 And/Or B15E9:29 In The RGTM
Some 2025 Expedition and Navigator vehicles may experience a power tailgate not power opening and/or
closing with a liftgate/tailgate ajar light on and diagnostic trouble codes (DTCs) B1457:29, B1459:29,
B17CB:11, B17CB:29, B15E9:11 and/or B15E9:29 stored in the rear gate trunk module (RGTM). If these DTCs
have been set in the RGTM, the power tailgate will not open or close when commanded. This may be due to
misadjusted tailgate latch(s) preventing the RGTM from receiving input from the latches that the tailgate is
latched. To correct this condition, perform the tailgate latch adjustment procedure in the Workshop Manual
(WSM) Section 501-03, Steps 12 through 23. Once the adjustment procedure is performed, clear DTCs and
retest.
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