IMPORTANT CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle. Refer to the provided list.

Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec
aerial device or equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your continued satisfaction with Altec
products.
Thank you for your immediate attention on this important matter.

Component/Supplier Recall

CSR- 3259-A

Shift Stalks
(Daimler Truck North America LLC - SF715 A-B)
Units Affected: Certain specific 2025-2026 model year vehicles including: Freightliner 108SD, 114SD,
M2, eM2, Cascadia, eCascadia; Western Star 47X, 48X, 49X, 57X. Vehicles were manufactured December 4, 2024 to February 5, 2025. Verify your unit is affected by reviewing the attached list or accessing
Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Daimler Truck North America LLC (DTNA) has issued a field service campaign for your vehicle with the
VIN shown in the attached list.
Refer to the included communication from DTNA for more information.
Customer Action: Follow the guidance in the included communication from DTNA.
Requirements: Altec is not able to perform this repair.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Phone: 1-877-GO ALTEC (1-877-462-5832) — Altec Connect Customer Portal: altec.com/altec-connect/

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
NA
NA
NA
Not included
90
NA
NA

Released: October 22, 2025

Description
NA

Altec Use Only
Part No.
NA

Qty
NA

Warranty
NA

Daimler Truck
North America LLC
SF715 ACreation Date:

Field Service Campaign

2025

Copy of Notice to Owners
Subject: Shift Stalks
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned subsidiar ,
Western Star Truck Sales, Inc., is initiating Field Service Campaign SF715 to modify specific
manufactured
PROBLEM:
Common indicators
hazard lights.

ertain stalk switches may experience power supply issues leading to various symptoms.
include the engine
failing to start as well as unintentional activation of wipers and

SOLUTION: Stalk switches will be inspected and replaced as needed.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts are
available. The campaign will take approximately one hour and will be performed free of charge. To locate an authorized
dealer go to https://northamerica.daimlertruck.com/brands/support. At the bottom of the page click on the appropriate
brand (shown as an icon), and at the top of each brand’s page is an option to ‘Find a Dealer’.
. Please make sure the campaign is completed prior to
This Field Service Campaign will
this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary
under this campaign to be proper maintenance and, therefore, will not pay for any damage to your vehicle caused by your
failure to have the repairs that are the subject of this campaign performed in a reasonable time.
If you have any questions, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific
Time, Monday through Friday, e-mail address: dtna-war-campaigns@daimlertruck.com, or contact the Customer
Assistance Center at (800) 385-4357.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure