Technical Service Bulletin
Topic

MIB3 Telecom Infotainment MMI becoming stuck on the 'initialisation/loading' screen |
Bentayga Series | 21-23MY

Australia E04 Bentley rest Asia and Australia (6E04),Germany E02 Bentley rest Europe
(6E02),India 938 Indien; SKODA AUTO Volkswagen India (6938),United Arab Emirates E06
Market area
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Brand

Bentley

Transaction
2079175/1
No.
Level

EH

Status

Released for publishing

Release
date

Oct 20, 2025

New customer code

Object of complaint

Complaint type

information, navigation, communication, entertainment -> telephone
operation -> Bluetooth connection

control modules,
services ->
communication
interrupted

information, navigation, communication, entertainment -> radio,
navigation, MMI and drive device functions

functionality

information, navigation, communication, entertainment -> radio,
navigation, MMI and drive device functions -> software update ->
information electronics control module software update

control modules,
services -> error
message

information, navigation, communication, entertainment -> telephone
operation -> Bluetooth connection

functionality -> no
function

information, navigation, communication, entertainment -> radio,
navigation, MMI and drive device functions

control modules,
services

information, navigation, communication, entertainment -> telephone
operation -> Bluetooth connection -> Bluetooth connection to receiver

functionality ->
switches off by itself

information, navigation, communication, entertainment -> telephone
operation -> Bluetooth connection

control modules,
services ->
communication
malfunction

information, navigation, communication, entertainment -> audio, video,
television

functionality

Position

Vehicle data
Bentayga Series 21-23MY
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1* 2021 E

*

*

*

4V1* 2022 E

*

*

*

4V1* 2023 E

*

*

*

ZV1* 2023 E

*

*

*

Documents
Document name
master.xml
mmi_conditions_pre_post.pdf

Technical Service Bulletin
MIB3 Telecom Infotainment MMI becoming stuck on the 'initialisation/loading' screen |
Bentayga Series | 21-23MY

Transaction No.:

2079175/1
Release date: Oct
20, 2025

Condition
Customer Statement
The customer complains of an issue with MMI becoming stuck on the 'initialisation/loading' screen.
Workshop findings:
The complaint can be reproduced in the workshop.

Technical Background
Vehicles equipped with the MIB3 MMI system may require a software update to ensure optimal functionality
and compatibility.
IMPORTANT: Before performing the software update, please review the attached document. The document
explains other new-conditions of the Multi Media Interface (MMI) after performing the update. The customer
must accept these conditions of the MMI before you proceed with the update. If the customer does not
accept the conditions, do not proceed with the update.
This software update is required to fix the symptom of the MMI becoming stuck on the 'initialisation/loading'
screen. Within this update, the customer will also receive the following improvements.
Additional improvements
•

Corrects potential Bluetooth audio drop out

•

Navigation search function logic and menu appearance improvement

•

“Hey Bentley” speech control function is now possible from passenger seat

•

CarPlay Automaker app is now supported

•

CarPlay / Android Auto is now visible in full screen

•

CarPlay / Android Auto turn by turn display can now be shown in instrument cluster & Heads Up
Display.

•

NAR ONLY: Sporadic Antenna Fault in MMI Warning Resolved

NOTICE
It is important that the software for this TPI is downloaded prior to the vehicle appointment where possible
due to the time it can take to download the software

Section 1
Downloading Software onto two separate USB/USB-C sticks

Section 2
2 x USB-C stick update to following:
Section 2a - Instrument Cluster (0017)
Section 2b - Information Control Unit (005F)
Section 3
A software update is required to be applied to the following:
Instrument Cluster - 0017
Information control unit 1 - 005F
Emergency call module and communications unit – 0075

NOTICE
Please raise a full Technical DISS for the attention of the Electrical Technical manager. Permission must
be given prior to performing the updates.

WARNING
IMPORTANT NOTE FOR HYBRID VEHICLES:
Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified personnel
•

Please ensure all guidelines within the repair manual are strictly followed before and whilst conducting
any work on vehicles with a High voltage system

•

During the software update (Hybrid vehicles only) an audible humming noise (E sound) may be heard,
please beware that this is an artificial sound activator to generate noise at low speeds, this is not a
cause for concern in the event that the humming noise is evident
NOTICE

VERY IMPORTANT: It is highly recommended the operative reads the instructions to familiarise
themselves with the work required before proceeding

Production Solution
Not applicable

Service
Conduct a full guided fault find of the vehicle.
Address any unknown faults BEFORE conducting any of the below updates, referencing the applicable TPI.
Ensure that the correct battery charger is connected to the vehicle. – Refer to the ‘’Battery Charger’’ Section
below.

CAUTION

The Bentley ODIS-S Brand Version MUST be at least 2.35.6 (or higher)

CAUTION
Before conducting the onward instructions, the operative MUST recheck the communication method in
ODIS and ensure that DoIP is selected before proceeding. Within ODIS-S, perform the following:
– On the right hand side, select the “Admin” tile (Within ‘Operating modes’)
– Select “GFF sequence” (Within ‘General information’ section)
– Under the “Selection of Communication path” drop-down menu, select “Only permit DoIP
communication”

CAUTION
DO NOT, UNDER ANY CIRCUMSTANCES, ATTEMPT TO CONDUCT THE SOFTWARE UPDATE VIA
THE CAN NETWORK. ONLY DoIP SHOULD BE USED WHEN PERFORMING THE SVM UPDATE.

CAUTION
You MUST ONLY use the Diagnosis Interface VAS 6154 (WiFi Diagnostic Tool) in USB OPERATION or
the CABLE-CONNECTED VAS 5055 for the reprogramming (updating) of the control units.
– If neither of these units are available, the VAS 5054 (A) may be used in USB MODE.
– DO NOT under any circumstances use a Bluetooth connection to conduct the reprogramming
(updating) of any control units.

Battery Charger
CAUTION
ONLY Chargers that meet the approved specification on the Mandatory Equipment List (available on the
Bentley Hub) MUST be used.
– The charger must be set to a mode where a MINIMUM of 90a is supplied to the battery during the
process. Typically, this is known as ‘Power Supply Mode’ or ‘DIAG+ Mode’.
– A voltage of exactly 13.5v must be set and maintained throughout the process.
– Please refer to the manual to ensure that these requirements are met before beginning any SVM
update

Section 1 – Downloading Software onto a USB
NOTICE
The update will require two separate USB sticks which are to be sourced locally

Region

Applicable Software Name on FMC

Software Version
(within 005F)

Approx File Size /
Download Time

European, RoW,
UK (Excluding
China)

MHI3ERBYG46SP4399

4399

8.1 GB / 3.5 hrs

North America
(USA + Canada)

MHI3USBYG46SP4430

4430

7.35 GB / 3.5 hrs

Table 1 – MIB Software Part Number Matrix

Region

Applicable Software Name on FMC

All

KIFPK2PBY6360310

Table 2 – Instrument Cluster Software Part Number Matrix

1. Start the FMC Application

2. Press “Login”

Software Version
(within 0017)
0310

Approx File Size /
Download Time
~53MB / 30 Seconds

3. When prompted, sign into GRP using your credentials:

Hint: Ensure you have the correct GRP role assigned to access & use FMC

The following page should appear:

Hint: Ensure FMC settings have been set up as per the instructions outlined in “FMC Manual”, which can be
found in English or German:
•

On the Bentley Hub

•

On your mirror server mirror server/dav/FMC

4) Using two USB-C sticks (ensure they are of a sufficient storage capability), place the USB into the PC and
make sure the “Volume” matches the designator assigned through “Devices and Drives” within “This PC”.

5) Referring to Table 1: MIB Software Part number Matrix, enter the correct Software part number into the
“Part” Section.

Hint: Make sure the Part Number is Valid by getting the tick icon.

6) Press “Search”. You should receive a prompt stating “Flash files downloaded”.

7) Then press “Download”.

8) The data will begin to transfer from the mirror server to the USB stick, the progress can be monitored via
the “Total” progress bar.

Hint: The process for larger files can take a long time (2-3hrs), dependent on network and USB data transfer
speeds

9) Once the download has been completed, check that the files are the correct size and ensure the folders
are structured the same as below:

10) Repeat the process from step 4 onwards with a new USB stick, using the software part number detailed
in Table 2: Instrument Cluster Software Part Number Matrix.

11) Once the download has complete, check that the files are the correct size and ensure the folders are
structured the same as below:

Section 2a – USB Software to 0017

NOTICE
NOTE: During the updates the system may reboot several times

VERY IMPORTANT: The images within the Measure section may differ slightly as the images used are for
guidance purposes only.

12. Read the identification data from the 0017 - instrument cluster.
•

Right click 0017 - instrument cluster > Guided Functions > Read Identification Data

•

The data read is used to determine later repair procedures. Please take a note of the software version

NOTICE
VERY IMPORTANT: If the software version of the instrument cluster is 310 prior to the update - No further
action is required.
13. Insert the USB update stick with the instrument cluster software from table 2 into the USB 1 socket
(Figure 1).

VERY IMPORTANT: Do not under any circumstances remove the USB stick or turn off the ignition whilst the
update is being performed

Figure 1
•

Press the home screen button (Figure 2)

Figure 2
•

Using two fingers, press and hold the MMI screen in the area’s highlighted by the red circles (Figure 3)
until the red engineering menu appears (Figure 4). select ‘Update’.

Figure 3

Figure 4
14. Select the suggested update. (Figure 5)

Figure 5
15. A summary of the proposed changes will then appear (Figure 6), scroll down and select ‘Start update’
(Figure 7)

Figure 6

Figure 7
16. On the following screen

•

Select ‘Start update’ again. (Figure 8)

Figure 8

VERY IMPORTANT: Do not under any circumstances remove the USB stick or turn off the ignition whilst the
update is being performed

17. The software update will then begin (Figure 9)

Figure 9

18. Once the update is complete a summary screen will be displayed. (Figure 10) Scroll down and press
‘Resume’ (Figure 11)

Figure 10

Figure 11

19. On the next screen select ‘Quit’ (Figure 12), the system will then reboot. Once the home screen is
displayed, remove the USB update stick and carry out an ignition cycle.

Figure 12

Section 2b – USB Software to 005F

20. Insert the USB/C stick containing the pre-loaded MIB software as specified in Table 1. Check the
currently installed software version against the required version listed. If the software version is already
correct, no action is required. If not, proceed with the update listed in steps 14-19. Once complete, follow the
Software Version Management instructions to confirm and document the update.

NOTICE
After performing the MIB update, the procedure to access the Engineering Menu will change. A new
method is now required to enter this menu. For detailed instructions or in cases where access to the
Engineering Menu is necessary, please refer to the relevant Technical Product Information (TPI)
document 2079390.

Section 3 - Software Version Management (SVM)

21. Select and run Guided fault finding
•

Referring to Figure 13 - Within the Special functions tab select SVM – Code Input (A) then select
Perform test (B)

Figure 13
22. Navigate to ‘SVM – Code Input’ and enter the SVM Code and select adopt (Figure 14)
a. If the vehicle is any variant of a Bentayga SWB, enter the SVM Code: 4V0CLUST37S2
b. If the vehicle is any variant of a Bentayga EWB, enter the SVM Code: 4V1CLUST37S2

Figure 14
23. On the following screen, confirm the code - Then select Yes
•

All control modules will be interrogated

•

The SVM action will then take place (Figure 15)

Figure 15

NOTICE
If the software update programming fails, perform an ignition cycle as prompted by ODIS, then retry the
update. It may be required to retry the programming up to three times before it is successful.

24. Once complete a summary screen will appear (Figure 16), this confirms successful completion - Follow
any on screen prompts until program end

Figure 16

25. Switch off the ignition
•

Remove the diagnostic interface from the OBD port

•

Switch off and remove the battery charger from the vehicle

•

Close the bonnet, boot and all doors

•

Lock the vehicle

•

Wait 5 minutes to allow the vehicle to go into bus silence

•

When 5 minutes has elapsed, unlock the vehicle and open the driver’s door

•

Switch on the ignition

VERY IMPORTANT:
In the event that any Errors are visible during the SVM Code input. Repeat the process of entering in the
SVM code again.
If the error still persist after two attempts, the operative MUST inform Product Support via DISS ensuring a
screenshot of the Error is attached to the query.

Warranty
Warranty Type – 110 or 910
Damage Service Number – 91 32
Damage Code – 02 02
Labour Codes
Time to conduct the USB update
Labour operation code 91 32 25 21

Time 70 TU
Time to conduct the Software Version Management (SVM) update
Labour operation code 01 51 00 00
Time As per ODIS log Must not exceed 60 TU
Additional Time Allowance
A 100TU allowance may be claimed only if a SVM update fails to complete successfully. This is intended to
cover additional diagnostic or recovery work directly resulting from the failed update. It must not be used for
unrelated delays or issues.
ODIS logs must be attached to a DISS ticket for evidence of failure. Claims without valid documentation will
be rejected. Warranty Adjudicators will review associated ODIS logs and DISS queries to determine actual
software update time.

Required Parts and Tools
USB stick x2 for the Infotainment software update – MINIMUM 16GB (Source locally)

IMPORTANT:
The USB/USB-C drive MUST be a minimum capacity of 16GB!
USB-C format
Or
USB format
If a USB format is used, a suitable USB to USB-C adapter must be used (Source locally), the connection
between USB adapter and the vehicle must be secure before starting the update

INTERNAL