Technical Service Bulletin
Topic

Front door clash with the rear door brightware | Bentayga Series | 21MY - 25MY

Market area

Bentley: worldwide (2WBE),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796
VW Import Comp. Ltd (Vico), Beijing (6796)

Brand

Bentley

Transaction
2068064/5
No.
Level

EH

Status

Released for publishing

Release
date

Dec 10, 2025

New customer code

Object of complaint

Complaint type

body attachments and installations -> doors, lids operation dimensional accuracy

Vehicle data
Bentayga and Bentayga EWB
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1* 2021 E

*

*

*

4V1* 2022 E

*

*

*

4V1* 2023 E

*

*

*

4V1* 2024 E

*

*

*

4V1* 2025 E

*

*

*

4V1* 2026 E

*

*

*

ZV1* 2023 E

*

*

*

ZV1* 2024 E

*

*

*

ZV1* 2025 E

*

*

*

Documents
Document name
master.xml

Position

Technical Service Bulletin
Front door clash with the rear door brightware | Bentayga Series | 21MY - 25MY

Transaction No.: 2068064/5
Release date: Dec 10, 2025

Condition
The front door inner panel hem is clashing with the rear door lower brightware (Figure 1) during the closing
operation of the front door
Or
The rear door lower brightware is clashing with the front door brightware (Figure 2)

Figure 1

Figure 2

The clash condition can occur on the left and/or right hand side

Technical Background
Revision history - Version 2
Model year applicability extended

NOTICE
The operative should refer to the applicable Repair method depending on the scenario as follows

Scenario 1 - Front door inner panel hem is clashing with the rear door lower brightware during
the closing operation of the front door
The issue is evident due to a clash condition between the front door inner panel hem (Figure 3) and the rear
door lower brightware (Figure 4)

Figure 3

Figure 4

In the event the issue is as described

Or
The complaint matches the video within the Bentley Hub - Reference TPI 2068064/- the operative should
conduct the instructions within the Measure section of this TPI (Scenario 1)
TIP: The operative should not attempt to adjust the gap and profile of the front and/or rear door to attempt to
rectify the clash condition, for this issue only the operative should conduct the instructions within the
Measure section of this TPI

Scenario 2 - The rear door lower brightware is clashing with the front door lower brightware
In the event the rear door lower brightware is clashing with the front door lower brightware as shown in
Figure 2 the operative should conduct the instructions within the Measure section for (Scenario 2)

Production Solution
Currently under investigation

Service
Scenario 1 - Front door inner panel hem is clashing with the rear door lower brightware during
the closing operation of the front door
•

Ensure the interior and exterior of the vehicle is suitably protected

•

Ensure suitable PPE is worn at all times

1) With extreme care - Use a suitable “smooth cut hand file” to remove the raised inner door panel hem
edge, until the hem edge is as shown in Figure 5

Figure 5
2) Once the protruding hem edge has been suitably reduced, close the front door to confirm the issue is
resolved (No clash condition evident between the front door inner panel hem and the rear door lower
brightware)
3) Conduct a paint repair to the applicable area ensuring all approved paint repair guidelines are strictly
followed to eliminate the risk of any paint and/or corrosion related issues
4) Referring to Rep.Gr 66 - Replace the rear door lower brightware

NOTE: Within the procedure to replace the rear door lower brightware (Rep.Gr 66) there are single use
items which must be replaced and not reused. Ensure that new replacements are available prior to starting
this procedure

Scenario 2 - The rear door lower brightware is clashing with the front door lower brightware

In the event the issue is as described and the clash condition is between the rear door lower brightware and
the front door lower brigtware the operative must refer to the instructions within Rep.Gr 66 - Door lower
brightware – To remove and fit ensuring the following before refitting:

• If you are
re-using
the old
part,
replace
the
adhesive
strips with
"3M
automotive
acrylic
tape" or
similar,
locally
sourced
•

Clean the
bonding
surface of
the door
with
Cleaning
solution
3M VHB
before
refitting
the lower
brightware

Warranty
Warranty Type
Damage Service Number
Damage Code

110 or 910
57 51
00 12

Time to conduct the front door hem repair
Labour
Labour Operation Code
Time

57 51 49 00
20 TU

Paint preparation time
Labour
Labour Operation Code

51 01 71 95

Time

30 TU

Paint repair to the front door hem
Labour
Labour Operation Code
Time

57 51 79 05
30 TU

Time to replace the rear door lower brightware (x1)
Labour
Labour Operation Code
Time

70 73 19 00
20 TU’s

Time to replace the rear door lower brightware (x2)
Labour
Labour Operation Code
Time

70 73 20 00
40 TU’s

Required Parts and Tools
Refer to the ETKA parts catalogue
•

Rear door lower brightware (x1)

•

Door lower moulding clips (As required)