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Enable Approach Unlocking and Walk-away Locking

SERVICE ACTION

Global Service Action
Number: D052v2

Changes are highlighted in blue
Subject:

Publication No.: D052v2

Enable Approach Unlocking and Walk-away Locking

Model: Discovery Sport (LC)
Model Year: 2024 - 2025
Date of Issue: 02 December 2025
Expiry Date: 31 October 2027

To:

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.

For the
Attention of:

The approved JLR retailer / authorized repairer.

Important:

NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer /
authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized JLR
retailer / authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information. This
campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this campaign.
This campaign has been re-issued to advise retailers/authorized repairers of a change to the model years and that
additional vehicles have been added.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on certain 2024 - 2025 model year Discovery Sport vehicles where the approach unlock and
walk-away locking features are inoperative.
A Vehicle Health message advising that a quality repair is required for the vehicle will be displayed on the vehicle touchscreen for
this concern. The message will remain in the Vehicle Heath message center for 7 days after it is sent, even if the campaign is
completed.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
When completing the D052 campaign either 2 programed smart keys must be present or Service Mode must be enabled. The
D052 campaign cannot be completed unless a minimum of 2 programed smart keys are present or Service Mode is enabled.
Service Mode can be enabled by the customer using the InControl© Remote Application.

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Enable Approach Unlocking and Walk-away Locking

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles must be contacted
requesting that the owner contact their nearest JLR retailer / authorized repairer as soon as possible to arrange for the repair to be
completed. The National Sales Company (NSC), Importer, Regional Office or Government agency will contact the customers. If you
have any questions about this process, contact your NSC / Importer or Regional Office for more information.
Check the JLR Warranty Portal or TOPIx to make sure affected vehicles are correctly identified prior to starting this campaign. The
Warranty Portal and TOPIx will be updated to reflect only those vehicles affected.
JLR retailers / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are
any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs
to be completed in one visit.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

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SERVICE INSTRUCTION

SERVICE INSTRUCTION - D052V2
CAUTION:
When completing the D052 campaign either 2 programed smart keys must be present or Service Mode must be enabled. The D052 campaign cannot be completed unless a minimum of 2
programed smart keys are present or Service Mode is enabled.

NOTE:
Service Mode can be enabled by the customer using the InControl© Remote Application.

In-Vehicle Notification
The following text will be displayed on the vehicle Touchscreen as part of the In-Vehicle campaign notification process. The message will remain in the Vehicle Heath message center for 7 days after it is
sent, even if the campaign is completed.
VEHICLE HEALTH: A quality repair is required for your vehicle.
Land Rover would like to advise you that during our ongoing quality assessments of our products, it has been identified that a quality defect may be present on your vehicle.
Contact your Land Rover retailer to arrange a free quality repair. Reference campaign code D052 when speaking to your retailer.
If you are a fleet user, contact your fleet administrator.
You can manage vehicle health notifications in settings, notifications menu.

SROs
Description

SRO

Time

Remote Function Actuator (RFA) Update 85.86.40 0.1
Software level check

85.99.41 0.1

Drive in / drive out

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims must be submitted quoting program code D052 with option code X. In this instance it will be necessary to enter the relevant SROs from the warranty information table.

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SERVICE INSTRUCTION

Program Option
D052

X

Description
Warranty claims must be submitted quoting program code D052 with option code X. In this instance it will be necessary to enter the relevant SROs from the warranty information
table.

NOTES:
If the RFA module did not require a software update, claim the ‘Software level check’ SRO.
The drive in / drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.
Warranty claims must be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this campaign.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related / consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for 'Related
Damage Claim' and open the related bulletin link).

DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS
1. Connect the JLR approved diagnostic equipment and the approved battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
3.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.

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SERVICE INSTRUCTION
4.
CAUTION:
When completing the D052 campaign either 2 programed smart keys must be present or Service
Mode must be enabled. The D052 campaign cannot be completed unless a minimum of 2
programed smart keys are present or Service Mode is enabled.

NOTE:
Service Mode can be enabled by the customer using the InControl© Remote Application.
Program the RFA 5.
NOTE:
If required.
Select the link to enable transit mode.
6.
NOTE:
If required.
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the approved battery support unit.

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D052v2 - Enable Approach Unlocking and Walk-away Locking | TOPIx

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: D052
Date: month/year

An important message for owners of Discovery Sport
Dear
We are providing an Owner Notified Campaign free of charge to owners of certain 2024 - 2025 model year Discovery Sport vehicles
equipped with the approach unlock and walk-away locking features. Our records show that you are one of these customers, and this
letter explains the scope of this Owner Notified Campaign.
In order for the D052 campaign to be completed either 2 programed smart keys must be present or Service Mode must be enabled. The
D052 campaign cannot be completed unless a minimum of 2 programed smart keys are present or Service Mode is enabled.
Service Mode can be enabled within the InControl© Remote Application.
A Vehicle Health message advising that a quality repair is required for the vehicle will be displayed on the vehicle touchscreen for this
concern. The message will remain in the Vehicle Heath message center for 7 days after it is sent, even if the campaign is completed.
Why are we contacting you?
We have found the approach unlock and walk-away locking features are inoperative.
What will your JLR retailer / authorized repairer do?
We will reconfigure the vehicle software. This will be done free of charge under the terms of this program.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your JLR
retailer / authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Contact your preferred JLR retailer / authorized repairer without delay. To book your vehicle in for this action, you will need to provide
your JLR retailer / authorized repairer with the following details, which are at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle.
The Program Number for the action.
If you do not have a JLR retailer / authorized repairer, access www.landrover.co.uk or www.landrover.com for contact details.
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D052v2 - Enable Approach Unlocking and Walk-away Locking | TOPIx

If you have trouble getting your vehicle repaired promptly and free of charge, contact the JLR retailer / authorized repairer Service
Manager for assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business

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