Service Campaign 9C6: Remove/Retain Left Foot Braking (LFB) Feature VCU Software Update
January 22, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-01-009H posted on HMA Tech Info
• Please note there is appendix on pages 6-10 referring to the following:
o Service Campaign 9C6 Vehicle Owner Consent Form (page 7)
o Service Campaign 9C6 Owner letter Sample (pages 8-10)

Date
01/22/2025

Campaign Description
Certain IONIQ 5 N (NE EV N) vehicles are equipped with a Left Foot Braking (LFB) feature designed for use on
performance roadways, such as race tracks. Some customers may wish to remove this feature. This campaign
provides instructions to receive owner’s confirmation through an Owner Consent Form signature and to update
the Vehicle Control Unit (VCU) software for customers who either wish to remove the LFB feature or retain it.
Regardless of the customer’s choice, the VCU update must be completed to ensure the proper ROM ID path for
future VCU updates, and, in the case of LFB removal, a sticker must be applied in the owner’s manual covering
the LFB information.

Affected Vehicles (Certain)
•

2025MY IONIQ 5 N (NE EV N) produced from 12/18/2023 – 03/10/2025

Repair Process/Information
Follow the service procedure in TSB 26-01-009H (or latest version) to update the Vehicle Control Unit (VCU).
• Technician Certification Requirements: Hyundai Certified Service Technician (or higher) who has
also completed the Electric Vehicle Training (SVCHEVTRAING223_1236 or equivalent) instructor led
class

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, an SRC may be necessary based on the repair procedure duration and any other additional work on
the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available, other options
such as a 3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
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This service campaign is to be completed on all dealer stock units removing the LFB feature prior to
being retailed to a customer. Any customer purchasing a vehicle with the feature removed must be
informed during the point of sale. During this time, customer is to complete an Owner Consent Form
(see appendix for this notice) to be eligible for $500 reimbursement.
Regardless of the customer’s choice, the VCU update must be completed to ensure the proper ROM
ID path for future VCU updates.
If a customer arrives at the dealer with no appointment scheduled, it is recommended the dealer offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure the appropriate tools, equipment, and
stickers are on hand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait
time is exceeded.

Parts Information
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Refer to TSB 26-01-009H (or latest version) for the latest parts information.
Service Campaign 9C6 LFB Owner’s Manual Sticker
(P/N NP001 -SC9 C 6) – De aler may order from its
facing PDC.

Warranty Information
Per TSB 26-01-009H (or latest version), this service campaign pays the following:
• Labor:
o 0.4 M/H for VCU Software Update LFB Removal (#1327)
o 0.4 M/H for VCU Software Update LFB Retention (#1326)
• Digital Documentation:
Claims are subject to review after submission. Please note a picture of the completed and
signed vehicle Owner Consent Form is required. If the submitted pictures are found to be
non-compliant with TSB direction, claims are subject to debit.

Customer Talk Tracks
1.

For Customers with an appointment, but the campaign is not part of the originally scheduled services:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign provides instructions to receive owner’s confirmation through an
Owner Consent Form signature and to update the Vehicle Control Unit (VCU) software for customers who
either wish to remove the LFB feature or retain it. This service, of course, will be provided at no cost to you
and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We
apologize for the inconvenience.”

2. For Customers at a dealership in the service lane: “During your visit today, I checked your vehicle for any
open campaigns or recalls and found that your vehicle has an open campaign. This service campaign
provides instructions to receive owner’s confirmation through an Owner Consent Form signature and to
update the Vehicle Control Unit (VCU) software for customers who either wish to remove the LFB feature or
retain it. This service, of course, will be provided at no cost to you and, if necessary, we would like to offer
you alternative transportation while we repair your vehicle. We apologize for the inconvenience.”
3. For Customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and found that your vehicle has an open campaign. This service campaign provides instructions to
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receive owner’s confirmation through an Owner Consent Form signature and to update the Vehicle Control
Unit (VCU) software for customers who either wish to remove the LFB feature or retain it. If time permits,
we can address this campaign during your current appointment, and it will be at no cost to you. Should you
need it, we can arrange for alternate transportation since this may prolong the stay of your vehicle in for
service. We apologize for the inconvenience.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Are the required tools, parts, and materials on hand to complete the repair procedure?
 Yes
 No – It is highly recommended to order the necessary tools, parts, and materials ahead of time to
save time perform repair efficiently for the optimal customer experience.
Reception: Did the customer provide authorization to perform repairs and also sign the consent form?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any services on
their vehicle.
Reception: Did you explain to the customer the expected repair time based on the repair and set the
expectation for a status update?
 Yes
 No – Customer should be given an estimated time of when their vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Reception: Did you offer the customer Alternative Transportation if requested?
 Yes
 No - Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on the duration of the repair procedure and
any other additional work on the vehicle that may need to be addressed during the customer’s
visit.
Repair: Does the Technician meet the recommended training requirements (noted above) to complete
this campaign?
 Yes
 No – Please ensure a technician with the recommended training level requirement(s) completes
this repair.
Repair: Were the appropriate pictures taken as outlined in TSB 26-01-009H (or latest version)?
 Yes
 No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB for
sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you have the customer’s signature on all warranty lines in addition to the final RO?
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


Yes
No – Customer must sign the final invoice upon delivering the vehicle back to the customer.

FAQs
Q1: What is the issue?
A1: Certain IONIQ 5 N (NE EV N) vehicles are equipped with a Left Foot Braking (LFB) feature designed for use
on performance roadways, such as racetracks. Some customers may wish to remove this feature.
Q2: What are the affected vehicles?
A2: The following vehicles include the following:
• Certain 2025 IONIQ 5 N (NE EV N) produced from 12/18/2023 - 03/10/2025
Q3: Why is this campaign being provided to me?
A3: This campaign is to update the Vehicle Control Unit (VCU) software to the latest version for customers who
either wish to remove the LFB feature or retain it. Regardless of the customer’s choice, the VCU update must be
completed to ensure the proper ROM ID path for future VCU updates, and, in the case of LFB removal, a sticker
must be applied in the owner’s manual covering the LFB information.
Q4: What will be done during service at the dealer?
A4: The dealership will update the Vehicle Control Unit (VCU) software, at no cost to the customer, and will
also record the customer’s decision with the LFB feature.
Q5: When will the affected customer(s) be notified of this campaign?
A5: Customers are expected to be notified via First Class Mail starting February 2026.
Q6: What if the owner has questions regarding the status of their $500 reimbursement submission for
removal of the LFB feature under Service Campaign 9C6?
A6: Please contact Hyundai Customer Care at 1-844-475-2215 for the latest status.

Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this
important emissions matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

HyundaiPartsHotline@MobisUSA.com

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

PA@hmausa.com

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

Support@xtime.com
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Support@autoloop.com

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”