25N15 Other

Ford Motor Company

Customer Service Division

PO Box 1904

Dearborn, Michigan 48121
Customer Satisfaction Program 25N15
January 2026
Mr. John Sample

123 Main Street

Anywhere, USA 12345

12345678901234567

At Ford Motor Company, we are committed not only to building high-quality, dependable products but

also to building a community of happy, satisfied customers. To demonstrate that commitment, we are

providing a no-charge Customer Satisfaction Program for your vehicle.

Why are you

receiving this notice?
Please refer to the Safety Recall 25S89 notification mailed to you.

If your vehicle does not require rear view camera replacement as a result of

the 25S89 inspection, the safety recall will be closed. If your dealer later

determines that the rear view camera requires replacement, Ford Motor

Company will provide a one-time rear view camera replacement, provided

that it occurs within the first fifteen years from the vehicle’s warranty start

date. This later repair will occur under this Customer Satisfaction Program,

25N15.
What will Ford and

your dealer do?
Under the terms of the 25N15 program, a one-time replacement of the rear

view camera, if required based on dealer inspection, is available for a total

of 15 years and unlimited miles from the warranty start date, free of charge

(parts and labor). If your vehicle has already exceeded the time limits listed

above, this one-time repair offer will last through December 2026.

Coverage is automatically transferred to subsequent owners.

If your vehicle requires a repair under 25N15, parts are now available.

NOTE: If your vehicle’s rear view camera has been replaced under Safety

Recall 25S89, this 25N15 program does not apply.
How long will it take?
If the component mentioned above requires replacement, the time needed

for this repair is less than one-half day. However, due to service scheduling

requirements, your dealer may need your vehicle for a longer period of time.

In addition, your vehicle will require an inspection to determine if parts need

to be ordered.
 Copyright 2025 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless the rear view

camera in your vehicle displays a blank or distorted image on the center

display screen when the vehicle is in reverse. You may also receive a

message that the rear view camera is unavailable on the center display

screen. Please keep this letter as a reminder of the one-time repair offer for

your rear view camera. If the rear view camera requires replacement, and

your vehicle is within the indicated time limitations, contact your dealer to

schedule a service appointment for Customer Satisfaction Program 25N15.

Your dealer will replace the part at no charge.

If you do not already have a servicing dealer, you can access

ford.com/support for dealer addresses, maps, and driving instructions.

NOTE: You can receive information about Recalls and Customer

Satisfaction Programs through our FordPass App. The app can be

downloaded through the App Store or Google Play. In addition, there are

other features such as reserving parking in certain locations and controlling

certain functions on your vehicle (lock or unlock doors, remote start) if it is

equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer

for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available

upon request through participating dealers. Your dealer will pick up your

vehicle and return it with the repair completed.
What if you no longer

own this vehicle?
If you no longer own this vehicle and have an address for the current owner,

please forward this letter to the new owner. You received this notice

because our records indicate that you are the current owner.
Can we assist you

further?
If you have difficulties getting your vehicle repaired promptly and without

charge, please contact your dealership’s Service Manager for assistance.

If you have questions or concerns, please contact our Ford Recall

Assistance Center (RAC) at 1-866-436-7332 and one of our

representatives will be happy to assist you. The RAC is open on weekdays

from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact

the RAC at the number listed using the Telecommunication Relay Service

by dialing 711.

If you wish to contact us through the internet, our address is

ford.com/support.
To view the letter in

Spanish
visit: fordtranslatehub.com
Para ver la carta en

español
viste: fordtranslatehub.com
 Copyright 2025 Ford Motor Company
Open the QR reader application or the camera on your smartphone. Point it

at the QR code, then tap the banner that appears on your device. Follow the

instructions on the screen to finish.

Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al

códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las

instrucciones en pantalla para terminar.

As part of the Ford community, we appreciate your attention to this important matter and your

continued loyalty.

Customer Service Division
 Copyright 2025 Ford Motor Company
Lincoln

PO Box 1904

Dearborn, Michigan 48121
Customer Satisfaction Program 25N15

Mr. John Sample

123 Main Street

Anywhere, USA 12345
January 2026
12345678901234567

At Lincoln, we are committed not only to building high-quality, dependable products but also to

building a community of happy, satisfied customers. To demonstrate that commitment, we are

providing a no-charge Customer Satisfaction Program for your vehicle.

Why are you

receiving this notice?
Please refer to the Safety Recall 25S89 notification mailed to you.

If your vehicle does not require rear view camera replacement as a result of

the 25S89 inspection, the safety recall will be closed. If your retailer later

determines that the rear view camera requires replacement, Lincoln will

provide a one-time rear view camera replacement, provided that it occurs

within the first fifteen years from the vehicle’s warranty start date. This later

repair will occur under this Customer Satisfaction Program, 25N15.
What will Lincoln and

your retailer do?
Under the terms of the 25N15 program, a one-time replacement of the rear

view camera, if required based on retailer inspection, is available for a total

of 15 years and unlimited miles from the warranty start date, free of charge

(parts and labor). If your vehicle has already exceeded the time limits listed

above, this one-time repair offer will last through December 2026.

Coverage is automatically transferred to subsequent owners.

If your vehicle requires a repair under 25N15, parts are now available.

NOTE: If your vehicle’s rear view camera has been replaced under Safety

Recall 25S89, this 25N15 program does not apply.
How long will it take?
If the component mentioned above requires replacement, the time needed

for this repair is less than one-half day. However, due to service scheduling

requirements, your retailer may need your vehicle for a longer period of

time. In addition, your vehicle will require an inspection to determine if parts

need to be ordered.
 Copyright 2025 Lincoln – A Ford Motor Company Brand
What should you do?
You do not need to return to your retailer for this repair unless the rear view

camera in your vehicle displays a blank or distorted image on the center

display screen when the vehicle is in reverse. You may also receive a

message that the rear view camera is unavailable on the center display

screen. Please keep this letter as a reminder of the one-time repair offer for

your rear view camera. If the rear view camera requires replacement, and

your vehicle is within the indicated time/mileage limitations, contact your

retailer to schedule a service appointment for Customer Satisfaction

Program 25N15. Your retailer will replace the part at no charge.

If you do not already have a servicing retailer, you can access

Lincoln.com/support for retailer addresses, maps, and driving instructions.

NOTE: You can receive information about Recalls and Customer

Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The

app can be downloaded through the App Store or Google Play. In addition,

there are other features such as controlling certain functions on your vehicle

(lock or unlock doors, remote start) if it is equipped to allow control.
Mobile Service
Lincoln Mobile Service is offered by participating retailers, contact your

retailer for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available

upon request from your retailer. Your retailer will pick up your vehicle and

return it with the repair completed.
What if you no longer

own this vehicle?
If you no longer own this vehicle and have an address for the current owner,

please forward this letter to the new owner. You received this notice

because our records indicate you are the current owner.
Can we assist you

further?
If you have difficulties getting your vehicle repaired promptly and without

charge, please contact your retailer’s Service Manager for assistance.

If you have questions or concerns, please contact our Lincoln Recall

Assistance Center (RAC) at 1-866-436-7332 and one of our

representatives will be happy to assist you. The RAC is open on weekdays

from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact

the RAC at the number listed using the Telecommunication Relay Service

by dialing 711.

If you wish to contact us through the internet, our address is

lincoln.com/support.
To view the letter in

Spanish
visit: lincolntranslatehub.com
Para ver la carta en

español
viste: lincolntranslatehub.com
 Copyright 2025 Lincoln – A Ford Motor Company Brand
Open the QR reader application or the camera on your smartphone. Point it

at the QR code, then tap the banner that appears on your device. Follow the

instructions on the screen to finish.

Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al

códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las

instrucciones en pantalla para terminar.

As part of the Lincoln community, we appreciate your attention to this important matter and your

continued loyalty.

Lincoln
 Copyright 2025 Lincoln – A Ford Motor Company Brand

Bestseller No. 1

ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Scan Tool, Read and Clear Error Codes for 1996 or Newer OBD2 Protocol Vehicle (Black)

CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.

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MOTOPOWER MP69033 Car OBD2 Scanner Code Reader Engine Fault Scanner CAN Diagnostic Scan Tool for All OBD II Protocol Cars Since 1996, Yellow

Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
2.8" LCD Display - Designed with a clear display 2.8" Large LCD screen - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.

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FOXWELL NT301 OBD2 Scanner Live Data Professional Mechanic OBDII Diagnostic Code Reader Tool for Check Engine Light

【Your Personal CEL Doctor – Read & Clear Engine Codes】The NT301 OBD2 scanner lets you read diagnostic trouble codes (DTCs), check em-issions readiness, turn off your Check Engine Light (CEL) or MIL, reset monitors, and view live data streams. It retrieves your vehicle's VIN instantly. Like all standard OBD2 scanners, it clears codes only after repairs are completed—if the issue persists, the code will return. Designed for DIYers who want to understand what’s really going on under the hood.
【Easy Code Reading – Just Plug & Play】Simply plug into the OBD2 port, turn the ignition to “ON” (engine off), and select the correct menu: Select OBDII-> Wait for seconds-> Select Read codes. For accurate results, ensure your vehicle is compatible and the OBD2 port is free from damage or wiring issues. No batteries needed— powered directly by your car.
【Live Data Graphing & Accuracy for Most OBD2 Vehicles】View and log live sensor data in graph form—monitor oxygen sensors, fuel trims, coolant temp, RPM, and more. Spot trends and suspicious values in real time. Compatible with most 1996+ gasoline cars, light trucks, and SUVs sold in the U.S., as well as many 2000+ European and Asian models. Also works on 12V diesel vehicles equipped with OBD2.
【S-mog Check Helper – Know Your Readiness Status at a Glance】With dedicated I/M readiness hotkeys and a simple Red-Yellow-Green LED indicator, you’ll instantly know if your vehicle is ready for em-issions testing. Built-in speaker provides audio feedback. No guesswork—just confidence before you head to the test center.
【A Must-Have Tool for Every Home Mechanic】Compact, rugged, and ready to use right out of the box. The 2.8” color screen is easy to read, even in daylight. No charging or setup required—just plug into the 16-pin DLC and start diagnosing. Recommended by professional mechanics on YouTube and trusted by DIYers worldwide.

Last update on 2026-03-25 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

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