NHTSA ID Number: 11027825
Manufacturer Communication Number: N252494250-01
TSB/Document Date: 2026-01-27
Summary
Certain vehicles listed above may be missing relevant information regarding the use of snow chains, snow socks, or other traction devices from the Owner’s Manual. Vehicle owners will be mailed an owner’s manual insert to include with other important printed material in the glovebox. For vehicles currently on dealer lots, dealers will include the insert prior to delivery.
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TSB/Document ID: N252494250-01
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-27
MFR Internal Campaign ID/Software Version: N252494250-01
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GENERAL MOTORS
DCS 7417
URGENT - DISTRIBUTE IMMEDIATELY
Date:
January 26, 2026
Subject: REVISION: N252494250-01 - Customer Satisfaction Program
Owner’s Manual Missing Tire Chain Information
Vehicle Population Expanded
Models: 2025 Cadillac ESCALADE IQ
2023-2026 Cadillac LYRIQ
2025-2025 Cadillac OPTIQ
2024-2025 Chevrolet Blazer EV
2024-2025 Chevrolet Equinox EV
2025 Chevrolet Tahoe/ Suburban
2024-2026 Chevrolet Trailblazer
2025 GMC Yukon/ Yukon XL
This Bulletin is being revised to add 2025 Cadillac OPTIQ and 2026 Chevrolet
Trailblazer. Please discard all previous copies of N252494250
For dealers with involved vehicles, a listing has been prepared and will be
available through GM Global Connect Maxis Field Action Reports or GWM Field
Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this field action may be a violation of law in
several states.
The Stock VIN list of dealer inventory for the models being added is attached
to this message. Note: this list is only accurate at the time of report creation
and all VINs should be validated in IVH prior to repair.
END OF MESSAGE
Customer Satisfaction Program
N252494250 Owners Manual Missing Tire Chain Information
Release Date:
Revision Description:
Attention:
January 2026
Revision:
01
This Bulletin has been revised to add 2025 Cadillac OPTIQ and 2026 Chevrolet
Trailblazer. Please discard all previous copies of N252494250.
This program is in effect until February 29, 2028.
Model Year
Make
Cadillac
Cadillac
Cadillac
Chevrolet
Chevrolet
Chevrolet
Chevrolet
GMC
Model
ESCALADE IQ
LYRIQ
OPTIQ
Blazer EV
Equinox EV
Tahoe/ Suburban
Trailblazer
Yukon/ Yukon XL
From
2025
2023
2025
2024
2024
2025
2024
2025
To
2025
2026
2025
2025
2025
2025
2026
2025
Investigate Vehicle History (IVH) in the GM Global Warranty Management system should always be checked to confirm
vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Correction
Certain vehicles listed above may be missing relevant information regarding the use of snow chains,
snow socks, or other traction devices from the Owner’s Manual.
Vehicle owners will be mailed an owner’s manual insert to include with other important printed material
in the glovebox. For vehicles currently on dealer lots, dealers will include the insert prior to delivery.
Parts
No parts are required.
Warranty Information
Labor
Operation
9107998
Description
Print and Install Owner’s Manual Insert
Labor
Time
0.1
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1. Print the appropriate owner’s manual insert for your vehicle model.
2. Locate the vehicle Owner’s Manual, Essential Operating & Safety Information (EOSI), or Vehicle Reference Information
(VRI).
3. Install the owner’s manual insert in the vehicle’s important printed material in the glovebox.
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Customer Satisfaction Program
N252494250 Owners Manual Missing Tire Chain Information
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Customer Satisfaction Program
N252494250 Owners Manual Missing Tire Chain Information
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold
from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are
to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers.
Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the
notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through the end date as noted in the Attention box, you must take the steps necessary to be sure the program correction
has been made before selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter
included with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 8 of 9
Customer Satisfaction Program
N252494250 Owners Manual Missing Tire Chain Information
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your GM vehicle may missing relevant information regarding the use of tire snow chains, snow
socks, or other traction devices.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Included with this letter is a supplemental owner’s manual insert. Please keep this insert with your
vehicle’s owner manual (if equipped), or other important vehicle documents.
If you lose this insert or have questions, please reach out to your preferred dealer using the QR code below. Your
dealer can also print and place this insert in your owner’s manual. This service will be performed for you at no charge
until February 29, 2028.
You may schedule your vehicle for repair using the QR code below. For more information about your vehicle, or if you
have questions or concerns that your dealer is unable to resolve, please visit gm.com/service. You can also use your
preferred voice assistant (for example, “Please go to GM.com”), or call the Buick, Chevrolet or GMC Customer
Assistance Center at 1-866-467-9700. For Cadillac, please call 1-800-333-4223.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
We truly appreciate you taking the time to review this update as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Scan here to
locate a dealer.
N252494250
Page 9 of 9
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