GENERAL MOTORS
DCS 7420
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 27, 2026

Subject: N252524761 - Service Update
Fuel Pump DTCs P228C, P0089, and P00C6
Models: 2023 Chevrolet Equinox
2023 GMC Terrain
General Motors is releasing Service Update N252524761 today.
What Should Dealers Do: Dealers should review IVH, or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin, and it
will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will not contain Service Update Bulletin VIN data because the intent of a
Service Update Bulletin is to not inconvenience a customer with a special trip for
service. Service Update Bulletins are to be completed when the customer is in
for a regularly scheduled visit.

END OF MESSAGE

Service Update
N252524761 Fuel Pump DTCs P228C, P0089, and P00C6
Release Date:
Attention:

January 2026

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire February 28, 2029.
Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always
be checked to confirm vehicle involvement and MUST be in OPEN status prior to beginning any
required inspections and/or repairs. DO NOT use Service Information with VIN search, as it will
not verify the VIN eligibility for field actions.
Model Year

Make
Chevrolet
GMC

Model
Equinox
Terrain

From

To

2023

2023

Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always be checked to confirm
vehicle involvement and MUST be in OPEN status prior to beginning any required inspections and/or repairs. DO NOT
use Service Information with VIN search, as it will not verify the VIN eligibility for field actions.
Condition
Correction

Certain vehicles listed above may set a Malfunction Indicator Light. Additionally, the vehicle may set
DTCs P228C, P0089, and/or P006C.
Dealers are to reprogram the Engine Control Module.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9108083*
9108084*
9108269
9108270

Description
Verified Module Software or Calibration Level: Module Is
Programmed with Same Level Software or Calibration
Engine Control Module Reprogramming with SPS
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2

Trans.
Type

Net
Item

ZFAT

N/A

ZFAT

**

ZFAT

***

0.3
N/A
0.2
N/A

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
** For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below:

6125814

• The Warranty Claim Code from the programming event must be accurately entered in the “Warranty Claim
Code” field of the transaction.
Page 1 of 3

Service Update
N252524761 Fuel Pump DTCs P228C, P0089, and P00C6
•

•

When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter
the FINAL code provided by SPS2.
For more information about Warranty Claim Codes and retrieving a lost code, refer to 25-NA-281 Information
on SPS Warranty Claim Code Submission and Retrieval in SI.

Service Procedure

7001095
IMPORTANT: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu
(1) and the top center window (2) match the VIN plate of the vehicle to be programmed prior to using Service
Programming System 2 (SPS2) for programming or reprogramming a module.
IMPORTANT: Failure to follow all notes and cautions within the programming and setup document may result in
programming error.
1. Reprogram the Engine Control Module. Refer to Engine Control Module: Programming and Setup in SI. Carefully
read the programming and setup document for further instruction.

7001097
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty
Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the
screen.
2.

Record SPS Warranty Claim Code on job card for warranty transaction submission. Refer to 25-NA-281 Information
on SPS Warranty Claim Code Submission and Retrieval in SI.
Note: Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Programming/Techline Support:
For assistance, Techline Customer Support Center (TCSC) can be contacted using the applicable methods below:

•

For US ONLY: Assistance can be provided by using the Dealer Case Management (DCM) portal in
GlobalConnect. If additional support is needed once the DCM case is created, contact TCSC at 1-800-828-6860.
For US only a DCM case is required for phone support.

•

For Canada: Contact TCSC at 1-800-828-6860 (English) or 1-800-503-3222 (French).

•

For all other regions: Contact your regional Technical Assistance team for Global Techline Support.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service through
the end date as noted in the Attention box, you must take the steps necessary to be sure the service update correction
has been made before selling or releasing the vehicle.
Page 2 of 3

Service Update
N252524761 Fuel Pump DTCs P228C, P0089, and P00C6
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA and Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by February 28, 2027. See General Motors Service Policies and Procedures Manual
(USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification
Page 3 of 3