25B63 Other

Ford Motor Company

División de Servicio al Cliente

PO Box 1904

Dearborn, Michigan 48121
Enero 2026

Programa de Satisfacción del Cliente 25B63

Sr. Juan Pérez

Calle Principal 123

Ciudad, EE. UU. 12345

12345678901234567

El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,

sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos

proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.

¿Por qué recibe este

aviso?
En su vehículo, una imperfección en la fundición del cuerpo de la válvula de

control principal de la transmisión puede provocar cambios iniciales

demorados y/o bruscos después del arranque del vehículo.
¿Cuál es el efecto?
Esto puede provocar una disminución de la durabilidad de la transmisión a

largo plazo y un desgaste prematuro de la misma.
¿Qué medidas

adoptarán Ford y su

concesionario?
Las piezas para reparar su vehículo ya se encuentran disponibles. En

interés de la satisfacción del cliente, Ford Motor Company ha autorizado a

su concesionario a reemplazar el cuerpo de válvulas de control principal de

la transmisión sin cargo según los términos de este programa.

Este Programa de satisfacción del cliente estará vigente hasta el 31 de

enero de 2027, independientemente del millaje. La cobertura se transferirá

automáticamente a los siguientes propietarios.
¿Cuánto tiempo

tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin

embargo, debido a los requisitos de planificación de servicio, es posible que

su concesionario tarde un poco más.
¿Qué debe hacer?
Llame a su concesionario lo antes posible para que programe una cita de

servicio a fin de llevar a cabo el Programa de satisfacción del cliente 25B63.

Si aún no tiene un concesionario para realizar el servicio, puede acceder a

ford.com/support para conocer las direcciones de los distribuidores, ver

mapas y obtener las instrucciones para llegar.

Ford Motor Company le recomienda realizar esta acción de servicio en su

vehículo. El propietario del vehículo es responsable de efectuar los arreglos

necesarios para llevar a cabo el trabajo.
 Copyright 2026 Ford Motor Company
¿Qué debe hacer?

(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de

satisfacción del cliente a través de la aplicación Ford. La aplicación se

puede descargar a través de App Store o Google Play. Adicionalmente,

existen otras funciones como reserva de estacionamientos en determinados

lugares, además de control de ciertas funciones en el vehículo (bloqueo o

desbloqueo de puertas, arranque remoto) si así está equipado para permitir

el control.
Servicio de retiro y

entrega
El servicio complementario de retiro y entrega de vehículos también podría

estar disponible previa solicitud a través de los concesionarios que

participan. Su concesionario retirará el vehículo y lo regresará con la

reparación realizada.
¿Qué pasa si ya no es

el propietario del

vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario

actual, le solicitamos que le reenvíe esta carta.

Este aviso lo recibió porque en nuestros archivos, basados principalmente

en datos estatales de registro y propiedad, aparece usted como el

propietario o arrendatario actual.
¿Podemos hacer algo

más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,

comuníquese con el gerente de servicio de su concesionario para solicitar

ayuda.

si tiene dudas o preguntas, comuníquese con nuestro Centro de

Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de

nuestros representantes con gusto lo atenderá. El RAC está abierto de

lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario

de TTY/TDD, comuníquese con el RAC al número que se menciona,

mediante el servicio de retransmisión de telecomunicaciones, para esto,

marque el 711.

Si desea comunicarse con nosotros a través de Internet, nuestra dirección

es ford.com/support.
Para ver la carta en

español
visite: fordtranslatehub.com
Para ver la carta en

español
visite: fordtranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al

código QR y luego toque el aviso que aparece en su dispositivo. Siga las

instrucciones en la pantalla para finalizar.

Abra la aplicación de lector QR o la cámara de su smartphone. Apunte al

código QR y pulse el banner que aparece en su dispositivo. Siga las

instrucciones en pantalla para finalizar.

Gracias por su atención en este asunto sumamente importante.

División de Servicio al Cliente
 Copyright 2026 Ford Motor Company
Ford Motor Company

Customer Service Division

PO Box 1904

Dearborn, Michigan 48121
January 2026

Customer Satisfaction Program 25B63

Mr. John Sample

123 Main Street

Anywhere, USA 12345

12345678901234567

At Ford Motor Company, we are committed not only to building high-quality, dependable products but

also to building a community of happy, satisfied customers. To demonstrate that commitment, we are

providing a no-charge Customer Satisfaction Program for your vehicle.

Why are you receiving

this notice?
On your vehicle, a casting imperfection on the transmission main control

valve body may result in delayed and/or harsh initial shift engagements after

vehicle start-up.
What is the effect?
This may result in decreased long-term transmission durability and

premature transmission wear.
What will Ford and

your dealer do?
Parts are now available to repair your vehicle. In the interest of customer

satisfaction, Ford Motor Company has authorized your dealer to replace the

transmission main control valve body free of charge under the terms of this

program.

This Customer Satisfaction Program will be in effect until January 31, 2027

regardless of mileage. Coverage is automatically transferred to subsequent

owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to

service scheduling requirements, your dealer may need your vehicle for a

longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for

Customer Satisfaction Program 25B63.

If you do not already have a servicing dealer, you can access

ford.com/support for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this service action completed on

your vehicle. The vehicle owner is responsible for making arrangements to

have the work completed.
 Copyright 2026 Ford Motor Company
What should you do?

(continued)
NOTE - You can receive information about Recalls and Customer

Satisfaction Programs through our Ford App. The app can be downloaded

through the App Store or Google Play. In addition, there are other features

such as reserving parking in certain locations and controlling certain

functions on your vehicle (lock or unlock doors, remote start) if it is equipped

to allow control.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available

upon request through participating dealers. Your dealer will pick up your

vehicle and return it with the repair completed.
What if you no longer

own this vehicle?
If you no longer own this vehicle and have an address for the current owner,

please forward this letter to the new owner.

You received this notice because our records, which are based primarily on

state registration and title data, indicate that you are the current owner or

lessee.
Can we assist you

further?
If you have difficulties getting your vehicle repaired promptly and without

charge, please contact your dealership’s Service Manager for assistance.

If you have questions or concerns, please contact our Ford Recall

Assistance Center (RAC) at 1-866-436-7332 and one of our

representatives will be happy to assist you. The RAC is open on weekdays

from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact

the RAC at the number listed using the Telecommunication Relay Service by

dialing 711.

If you wish to contact us through the internet, our address is

ford.com/support.
To view the letter in

Spanish
visit: fordtranslatehub.com
Para ver la carta en

español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it

at the QR code, then tap the banner that appears on your device. Follow the

instructions on the screen to finish.

Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al

códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las

instrucciones en pantalla para terminar.

Thank you for your attention to this important matter.

Customer Service Division
 Copyright 2026 Ford Motor Company

Bestseller No. 1

ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Scan Tool, Read and Clear Error Codes for 1996 or Newer OBD2 Protocol Vehicle (Black)

CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.

Bestseller No. 2

MOTOPOWER MP69033 Car OBD2 Scanner Code Reader Engine Fault Scanner CAN Diagnostic Scan Tool for All OBD II Protocol Cars Since 1996, Yellow

Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
2.8" LCD Display - Designed with a clear display 2.8" Large LCD screen - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.

Bestseller No. 3

FOXWELL NT301 OBD2 Scanner Live Data Professional Mechanic OBDII Diagnostic Code Reader Tool for Check Engine Light

【Your Personal CEL Doctor – Read & Clear Engine Codes】The NT301 OBD2 scanner lets you read diagnostic trouble codes (DTCs), check em-issions readiness, turn off your Check Engine Light (CEL) or MIL, reset monitors, and view live data streams. It retrieves your vehicle's VIN instantly. Like all standard OBD2 scanners, it clears codes only after repairs are completed—if the issue persists, the code will return. Designed for DIYers who want to understand what’s really going on under the hood.
【Easy Code Reading – Just Plug & Play】Simply plug into the OBD2 port, turn the ignition to “ON” (engine off), and select the correct menu: Select OBDII-> Wait for seconds-> Select Read codes. For accurate results, ensure your vehicle is compatible and the OBD2 port is free from damage or wiring issues. No batteries needed— powered directly by your car.
【Live Data Graphing & Accuracy for Most OBD2 Vehicles】View and log live sensor data in graph form—monitor oxygen sensors, fuel trims, coolant temp, RPM, and more. Spot trends and suspicious values in real time. Compatible with most 1996+ gasoline cars, light trucks, and SUVs sold in the U.S., as well as many 2000+ European and Asian models. Also works on 12V diesel vehicles equipped with OBD2.
【S-mog Check Helper – Know Your Readiness Status at a Glance】With dedicated I/M readiness hotkeys and a simple Red-Yellow-Green LED indicator, you’ll instantly know if your vehicle is ready for em-issions testing. Built-in speaker provides audio feedback. No guesswork—just confidence before you head to the test center.
【A Must-Have Tool for Every Home Mechanic】Compact, rugged, and ready to use right out of the box. The 2.8” color screen is easy to read, even in daylight. No charging or setup required—just plug into the 16-pin DLC and start diagnosing. Recommended by professional mechanics on YouTube and trusted by DIYers worldwide.

Last update on 2026-03-25 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Buffer Copy Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads