NHTSA ID Number: 11028051
Manufacturer Communication Number: CBR 820-9 202601
TSB/Document Date: 2026-02-03
Summary
CBR - Mack Chassis - Engine Brake Only Works With The Brake Pedal, No Function During Cruise. US07 And Newer Emissions, Model Year 2008 And Newer.
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TSB/Document ID: CBR 820-9 202601
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VEHICLE SPEED CONTROL
MFR Component System:
MFR Component Subsystem:
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1/30/26, 8:31 AM
Article
Preview Solution CBR-820-9
Mack Chassis - Engine Brake Only
Works With The Brake Pedal, No
Function During Cruise - US07 And
Newer Emissions, Model Year 2008 And
Newer
Published 7 January 2026
Valid for
Mack Chassis - All models
Model Years - 2008 to 2019
If the engine brake only operates when the brake pedal is pressed and does not
function during cruise control, this issue is typically related to a parameter setting. To
address this problem, an e-service case must be opened with the following detailed
information:
Required Information for E-Service Case:
1. Customer Report and Symptoms
Provide a complete description of the customer's report, including all symptoms
observed by both the customer and the technician.
2. DTC Readout
Include a complete Diagnostic Trouble Code (DTC) readout from the time the
truck arrived for service.
3. Repair History
Offer a thorough description of any prior repair history that may be related to
this issue. Avoid vague statements such as "Truck has been in for this previously"
without further details, as this does not provide sufficient information for review.
4. Diagnostic Work Performed
If any diagnostic work was performed before opening the case, include all tests
conducted along with numerical values of the results.
Note: Descriptions like "Performed GD", "Checked system", "Okay", "Good"
are not acceptable. Specific values and detailed descriptions of the work
performed must be provided.
Ensuring that all of the above information is included in your e-service case will
facilitate a more efficient and accurate diagnosis and resolution of the issue.
1/2
1/30/26, 8:31 AM
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