2079175/4 Service Bulletin/Repair Instructions

Technical Service Bulletin

Topic
MIB3 Telecom Infotainment MMI becoming stuck on the 'initialisation/loading' screen |

Bentayga Series | 23MY
Market area
Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)
Brand
Bentley
Transaction

No.
2079175/4
Level
EH
Status
Released for publishing
Release

date
Jan 6, 2026
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> telephone

operation -> Bluetooth connection
control modules,

services ->

communication

interrupted
information, navigation, communication, entertainment -> telephone

operation -> Bluetooth connection
functionality -> no

function
information, navigation, communication, entertainment -> radio,

navigation, MMI and drive device functions
control modules,

services
information, navigation, communication, entertainment -> radio,

navigation, MMI and drive device functions -> software update ->

information electronics control module software update
control modules,

services -> error

message
information, navigation, communication, entertainment -> audio, video,

television
functionality
information, navigation, communication, entertainment -> radio,

navigation, MMI and drive device functions
functionality
information, navigation, communication, entertainment -> telephone

operation -> Bluetooth connection -> Bluetooth connection to receiver
functionality ->

switches off by itself
information, navigation, communication, entertainment -> telephone

operation -> Bluetooth connection
control modules,

services ->

communication

malfunction
Vehicle data
Position
Bentayga Series 23MY

Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
4V1* 2023 E
*
*
*
ZV1* 2023 E
*
*
*
Documents

Document name

master.xml

mmi_conditions_pre_post.pdf
Technical Service Bulletin

MIB3 Telecom Infotainment MMI becoming stuck on the 'initialisation/loading' screen |

Bentayga Series | 23MY
Transaction No.:
2079175/4

Release date: Jan 6,

2026
Condition

Customer Statement

The customer complains of an issue with MMI becoming stuck on the 'initialisation/loading' screen.

Workshop findings:

The complaint can be reproduced in the workshop.
Technical Background

Vehicles equipped with the MIB3 MMI system may require a software update to ensure optimal functionality

and compatibility.

IMPORTANT: Before performing the software update, please review the attached document. The document

explains other new-conditions of the Multi Media Interface (MMI) after performing the update. The customer

must accept these conditions of the MMI before you proceed with the update. If the customer does not

accept the conditions, do not proceed with the update.

This software update is required to fix the symptom of the MMI becoming stuck on the 'initialisation/loading'

screen. Within this update, the customer will also receive the following improvements.

Additional improvements

•
Corrects potential Bluetooth audio drop out
•
Navigation search function logic and menu appearance improvement
•
“Hey Bentley” speech control function is now possible from passenger seat
•
CarPlay Automaker app is now supported
•
CarPlay / Android Auto is now visible in full screen
•
CarPlay / Android Auto turn by turn display can now be shown in instrument cluster & Heads Up

Display.
•
NAR ONLY: Sporadic Antenna Fault in MMI Warning Resolved
NOTICE

It is important that the software for this TPI is downloaded prior to the vehicle appointment where possible

due to the time it can take to download the software
Section 1

Downloading Software onto two separate USB/USB-C sticks
Section 2

2 x USB-C stick update to following:

Section 2a - Instrument Cluster (0017)

Section 2b - Information Control Unit (005F)

Section 3

A software update is required to be applied to the following:

Instrument Cluster - 0017

Information control unit 1 - 005F

Emergency call module and communications unit – 0075
NOTICE

Please raise a full Technical DISS for the attention of the Electrical Technical manager. Permission must

be given prior to performing the updates.
WARNING

IMPORTANT NOTE FOR HYBRID VEHICLES:

Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified personnel

•
Please ensure all guidelines within the repair manual are strictly followed before and whilst conducting

any work on vehicles with a High voltage system
•
During the software update (Hybrid vehicles only) an audible humming noise (E sound) may be heard,

please beware that this is an artificial sound activator to generate noise at low speeds, this is not a

cause for concern in the event that the humming noise is evident

NOTICE
VERY IMPORTANT: It is highly recommended the operative reads the instructions to familiarise

themselves with the work required before proceeding
Production Solution

Not applicable
Service

Conduct a full guided fault find of the vehicle.

Address any unknown faults BEFORE conducting any of the below updates, referencing the applicable TPI.

Ensure that the correct battery charger is connected to the vehicle. – Refer to the ‘’Battery Charger’’ Section

below.
CAUTION
The Bentley ODIS-S Brand Version MUST be at least 2.35.11 (or higher)
CAUTION

Before conducting the onward instructions, the operative MUST recheck the communication method in

ODIS and ensure that DoIP is selected before proceeding. Within ODIS-S, perform the following:

– On the right hand side, select the “Admin” tile (Within ‘Operating modes’)

– Select “GFF sequence” (Within ‘General information’ section)

– Under the “Selection of Communication path” drop-down menu, select “Only permit DoIP

communication”
CAUTION

DO NOT, UNDER ANY CIRCUMSTANCES, ATTEMPT TO CONDUCT THE SOFTWARE UPDATE VIA

THE CAN NETWORK. ONLY DoIP SHOULD BE USED WHEN PERFORMING THE SVM UPDATE.
CAUTION

You MUST ONLY use the Diagnosis Interface VAS 6154 (WiFi Diagnostic Tool) in USB OPERATION or

the CABLE-CONNECTED VAS 5055 for the reprogramming (updating) of the control units.

– If neither of these units are available, the VAS 5054 (A) may be used in USB MODE.

– DO NOT under any circumstances use a Bluetooth connection to conduct the reprogramming

(updating) of any control units.
Battery Charger

CAUTION

ONLY Chargers that meet the approved specification on the Mandatory Equipment List (available on the

Bentley Hub) MUST be used.

– The charger must be set to a mode where a MINIMUM of 90a is supplied to the battery during the

process. Typically, this is known as ‘Power Supply Mode’ or ‘DIAG+ Mode’.

– A voltage of exactly 13.5v must be set and maintained throughout the process.

– Please refer to the manual to ensure that these requirements are met before beginning any SVM

update
Section 1 – Downloading Software onto a USB

NOTICE

The update will require two separate USB sticks which are to be sourced locally
Region
Applicable Software Name on FMC
Software Version

(within 005F)
Approx File Size /

Download Time
European, RoW,

UK
MHI3ERBYG46SP4399
4399
8.1 GB / 3.5 hrs
North America

(USA + Canada)
MHI3USBYG46SP4430
4430
7.35 GB / 3.5 hrs
China
Contact your importer (Bentley

Motors China)
4431
N/A
Japan, Korea,

Taiwan
MHI3ASBYG46SP4431
4431
6.82 GB/ 3 hrs
Table 1 – MIB Software Part Number Matrix
NOTICE

FMC is not available in China, please contact your importer (Bentley Motors China) product support for

access to the software update files.
Region
Applicable Software Name on FMC
All
KIFPK2PBY6360310
Table 2 – Instrument Cluster Software Part Number Matrix
1. Start the FMC Application
Software Version

(within 0017)

0310
Approx File Size /

Download Time

~53MB / 30 Seconds
2. Press “Login”
3. When prompted, sign into GRP using your credentials:
Hint: Ensure you have the correct GRP role assigned to access & use FMC
The following page should appear:
Hint: Ensure FMC settings have been set up as per the instructions outlined in “FMC Manual”, which can be

found in English or German:

•
On the Bentley Hub
•
On your mirror server mirror server/dav/FMC
4) Using two USB-C sticks (ensure they are of a sufficient storage capability), place the USB into the PC and

make sure the “Volume” matches the designator assigned through “Devices and Drives” within “This PC”.
5) Referring to Table 1: MIB Software Part number Matrix, enter the correct Software part number into the

“Part” Section.
Hint: Make sure the Part Number is Valid by getting the tick icon.
6) Press “Search”. You should receive a prompt stating “Flash files downloaded”.
7) Then press “Download”.
8) The data will begin to transfer from the mirror server to the USB stick, the progress can be monitored via

the “Total” progress bar.
Hint: The process for larger files can take a long time (2-3hrs), dependent on network and USB data transfer

speeds
9) Once the download has been completed, check that the files are the correct size and ensure the folders

are structured the same as below:
10) Repeat the process from step 4 onwards with a new USB stick, using the software part number detailed

in Table 2: Instrument Cluster Software Part Number Matrix.
11) Once the download has complete, check that the files are the correct size and ensure the folders are

structured the same as below:
Section 2a – USB Software to 0017
NOTICE

NOTE: During the updates the system may reboot several times
VERY IMPORTANT: The images within the Measure section may differ slightly as the images used are for

guidance purposes only.
12. Read the identification data from the 0017 - instrument cluster.

•
Right click 0017 - instrument cluster > Guided Functions > Read Identification Data
•
The data read is used to determine later repair procedures. Please take a note of the software version

NOTICE
VERY IMPORTANT: If the software version of the instrument cluster is 310 prior to the update - No further

action is required.

13. Insert the USB update stick with the instrument cluster software from table 2 into the USB 1 socket

(Figure 1).
VERY IMPORTANT: Do not under any circumstances remove the USB stick or turn off the ignition whilst the

update is being performed
Figure 1

•
Press the home screen button (Figure 2)
Figure 2

•
Using two fingers, press and hold the MMI screen in the area’s highlighted by the red circles (Figure 3)

until the red engineering menu appears (Figure 4). select ‘Update’.
Figure 3
Figure 4

14. Select the suggested update. (Figure 5)
Figure 5

15. A summary of the proposed changes will then appear (Figure 6), scroll down and select ‘Start update’

(Figure 7)
Figure 6
Figure 7

16. On the following screen
•
Select ‘Start update’ again. (Figure 8)
Figure 8
VERY IMPORTANT: Do not under any circumstances remove the USB stick or turn off the ignition whilst the

update is being performed
17. The software update will then begin (Figure 9)
Figure 9
18. Once the update is complete a summary screen will be displayed. (Figure 10) Scroll down and press

‘Resume’ (Figure 11)
Figure 10
Figure 11
19. On the next screen select ‘Quit’ (Figure 12), the system will then reboot. Once the home screen is

displayed, remove the USB update stick and carry out an ignition cycle.
Figure 12
Section 2b – USB Software to 005F
20. Insert the USB/C stick containing the pre-loaded MIB software as specified in Table 1. Check the

currently installed software version against the required version listed. If the software version is already

correct, no action is required. If not, proceed with the update listed in steps 14-19. Once complete, follow the

Software Version Management instructions to confirm and document the update.
NOTICE

After performing the MIB update, the procedure to access the Engineering Menu will change. A new

method is now required to enter this menu. For detailed instructions or in cases where access to the

Engineering Menu is necessary, please refer to the relevant Technical Product Information (TPI)

document 2079390.
Section 3 - Software Version Management (SVM)
21. Select and run Guided fault finding

•
Referring to Figure 13 - Within the Special functions tab select SVM – Code Input (A) then select

Perform test (B)
Figure 13

22. Navigate to ‘SVM – Code Input’ and enter the SVM Code and select adopt (Figure 14)

a. If the vehicle is any variant of a Bentayga SWB, enter the SVM Code: 4V0CLUST37S2

b. If the vehicle is any variant of a Bentayga EWB, enter the SVM Code: 4V1CLUST37S2
Figure 14

23. On the following screen, confirm the code - Then select Yes

•
All control modules will be interrogated
•
The SVM action will then take place (Figure 15)
Figure 15
NOTICE

If the software update programming fails, perform an ignition cycle as prompted by ODIS, then retry the

update. It may be required to retry the programming up to three times before it is successful.
24. Once complete a summary screen will appear (Figure 16), this confirms successful completion - Follow

any on screen prompts until program end
Figure 16
25. Switch off the ignition

•
Remove the diagnostic interface from the OBD port
•
Switch off and remove the battery charger from the vehicle
•
Close the bonnet, boot and all doors
•
Lock the vehicle
•
Wait 5 minutes to allow the vehicle to go into bus silence
•
When 5 minutes has elapsed, unlock the vehicle and open the driver’s door
•
Switch on the ignition
VERY IMPORTANT:

In the event that any Errors are visible during the SVM Code input. Repeat the process of entering in the

SVM code again.

If the error still persist after two attempts, the operative MUST inform Product Support via DISS ensuring a

screenshot of the Error is attached to the query.
Warranty

Warranty Type – 110 or 910

Damage Service Number – 91 32

Damage Code – 02 02

Labour Codes

Time to conduct the USB update

Labour operation code 91 32 25 21
Time 70 TU

Time to conduct the Software Version Management (SVM) update

Labour operation code 01 51 00 00

Time As per ODIS log Must not exceed 60 TU

Additional Time Allowance

A 100TU allowance may be claimed only if a SVM update fails to complete successfully. This is intended to

cover additional diagnostic or recovery work directly resulting from the failed update. It must not be used for

unrelated delays or issues.

ODIS logs must be attached to a DISS ticket for evidence of failure. Claims without valid documentation will

be rejected. Warranty Adjudicators will review associated ODIS logs and DISS queries to determine actual

software update time.
Required Parts and Tools

USB stick x2 for the Infotainment software update – MINIMUM 16GB (Source locally)
IMPORTANT:

The USB/USB-C drive MUST be a minimum capacity of 16GB!

USB-C format

Or

USB format

If a USB format is used, a suitable USB to USB-C adapter must be used (Source locally), the connection

between USB adapter and the vehicle must be secure before starting the update
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