Mitsubishi Motors North America, Inc.

TECHNICAL SERVICE BULLETIN
No: TSB-25-54-002

SUBJECT:

UNRESPONSIVE TOUCH SCREEN OF SDA2
AUDIO UNIT - WARRANTY EXTENSION

Version: 2
Reason for change: Parts information

Date:
TO:

January 29, 2026

Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers,
Service Managers, Service Advisors, Parts Managers, Technicians and Warranty
Administrators

AFFECTED VEHICLES
Certain 2020 Outlander vehicles built between 7/1/2019 – 12/18/2020
Certain 2020 - 2022 Outlander Plug-in Hybrid vehicles built between 8/19/2019 – 11/19/2021
Certain 2020 - 2022 Outlander Sport / RVR vehicles built between 7/15/2019 – 6/6/2022
Before starting the replacement procedure, CHECK THE WARRANTY SUPERSCREEN to verify
eligibility of the extension.

PURPOSE
The SDA2 Audio Unit in certain 2020-2022 model year Outlander, Outlander Plug-in Hybrid and
Outlander Sport vehicles is now covered under an extended warranty period of 7 years,
unlimited miles.
CAUSE
The SDA2 Audio Unit touch screen may contain insufficient durability against UV rays, resulting in
the touch screen potentially becoming unresponsive. The original warranty on the SDA2 Audio
unit was 3 years from the original vehicle in service date or 36,000 miles, whichever came first.
As a result of this situation, the warranty for an unresponsive touch screen has been extended
to 7 years from the original vehicle in service date and unlimited mileage.
This TSB instructs dealers to confirm that touch screen is unresponsive, and if confirmed, to
replace the SDA2 Audio Unit. Replacement units are available through the Mitsubishi exchange
program.
RELATED BULLETINS
PARTS BULLETIN: PB-25-54-002
WARRANTY BULLETIN: WB 2025-002

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CUSTOMER NOTIFICATION
Letters have been sent to all owners of affected vehicles in March 2025 informing them of
the warranty extension. A sample customer notification letter appears at the end of this bulletin.
REPAIR PROCEDURE
Contact H&R to receive new radio exchange units. Follow the service manual procedure in
Group 54A of the applicable service manual for removal and installation procedures. Upon
completion of the repair, confirm the condition has been corrected.
PARTS INFORMATION

The following exchange part numbers are available to order from H&R to complete the repair:
Model
Outlander
Outlander PHEV
Outlander Sport/RVR

Part No

Part Name

Quantity

8740A098ER

UNIT, SDA2 (Audio)

1

8740A076ER

UNIT, SDA2 (Audio)

1

Please note that exchange part numbers are found on both the shipping box and part as shown
below:

Dealers are to use the exchange units listed above to complete the warranty extension repair for
the unresponsive touch screen of the SDA2 Audio Units on select 2020-2022 Outlander,
Outlander Sport, and Outlander Plug-in Hybrid models.
Dealers are to confirm unresponsiveness and replace the unit if necessary, utilizing the
Mitsubishi exchange program. The spare part numbers are not included as warrantable parts
for this repair and will be subject to denial.
H&R is working diligently to fulfill orders in the sequence they were placed and as quickly as
possible.
NOTE: Please ensure customers are aware there is a 2-3 week turnaround from the time the
unit is removed from the vehicle, shipped to H&R and returned for installation.
Also, please send replaced units back as soon as possible so that stock may
replenished.

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Disclaimer
NOTE: The information contained in this document is intended for use by trained, professional technicians
with the knowledge to properly perform diagnosis and repairs on Mitsubishi vehicles, using Mitsubishi
Motors approved tools and equipment. It informs service technicians about conditions that could occur in
certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It
does not indicate that a defect is present in any vehicle referenced in this document nor does it imply that
the described repairs are covered under warranty. DO NOT assume that a symptom or condition, or a
described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a
described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes
resulting in the same or similar symptoms or conditions described in this document and trained
professional service technicians must use their diagnostic skills to make evaluations on a case-by-case
basis. The information contained in this document does not guarantee warranty coverage nor does it
extend the vehicle’s warranty in any way.

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MITSUBISHI MOTORS NORTH AMERICA, INC.
PO Box 689040
Franklin, TN 37068

Date: XXXXXXXXXX
This notice applies to your vehicle,
[VIN].
Subject: Warranty Extension - Touch
Screen of the SDA2 Audio Unit

Dear [NAME],
Mitsubishi Motors strives to build vehicles with the highest level of quality for our customers and to
continuously improve that quality with every vehicle built. To help assure your continued satisfaction with your
Mitsubishi vehicle, we are extending the warranty on the SDA2 Audio Unit touch screen in certain 2020, 2021
and 2022 Outlander, Outlander Sport and Outlander Plug-in Hybrid Electric vehicles.
Product Information:
The SDA2 Audio Unit touch screen may contain insufficient durability against UV rays, resulting in the touch
screen potentially becoming unresponsive. The original warranty on the SDA2 Audio unit was 3 years from the
original vehicle in service date or 36,000 miles, whichever came first. As a result of this situation, the warranty
for an unresponsive touch screen has been extended to 7 years from the original vehicle in service date and
unlimited mileage.
What your dealer will do:
Your local Mitsubishi Motors dealer will repair or replace the SDA2 Audio Unit if you experience an unresponsive
touch screen during the extended coverage period. The time needed for the service is approximately 30
minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to
minimize your inconvenience.
What you should do:
In the event the SDA2 Audio Unit in your vehicle experiences an unresponsive touch screen within the terms
of the warranty extension, please contact your local Mitsubishi dealer to have the service performed. This
warranty extension only applies to an unresponsive touch screen. When you bring your vehicle in, please
show the dealer this letter. If you misplace this letter, the dealer will still perform this repair on your vehicle,
free of charge.
If you experience any problem utilizing this warranty extension promptly and/or at no charge, please inform
us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday
7 a.m. to 4 p.m. (Central Time)
If you previously had your SDA2 Audio Unit touch screen repaired as a result of an unresponsive touch screen
and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of
payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
Sincerely,
Mitsubishi Motors North America, Inc.

© Copyright Mitsubishi Motors North America, Inc.
1/27/2026

545013NS

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