NHTSA ID Number: 11028385
Manufacturer Communication Number: 28874
TSB/Document Date: 2026-02-05
Summary
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
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TSB/Document ID: 28874
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
REQUEST: Window / Glass panel - Cracked/Chipped/Distorted
TJ 28874.8.0
Issuer (Dept.)
Issue Date
Status Date
12/17/25
1/5/26
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
8400
Function Description
Page
Outside trim parts, glass, sealing mould
Page 1 of 3
Attachment
File Name
File Size
TJ28874.pdf
0.1920 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Model Years, Structure Week Ranges and Warranty claim information have been updated.
If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted
screen/glass within 6 months in service we request more information, follow advise under
“Service”.
CSC Customer Symptom Codes
Code
Description
8U
Doors/Glass broken/chipped/cracked/distorted/Rear side door
Q5
Doors/Glass broken/chipped/cracked/distorted/Front side door
8P
Tailgate/trunk lid/Glass broken/chipped/cracked/distorted
8R
Rear window/Glass broken/chipped/cracked/distorted
😯
Windshield/Glass broken/chipped/cracked/distorted
17
Windshield/Glass distorted
DTC Diagnostic Trouble Codes
Vehicle Type
Type
224
Eng
Eng
Desc
Sales
Body
Gear Steer
Model Year
2026-9999
Plant Chassis range
-
Struc Week
Range
202533-209952
225
2026-9999
-
202533-209952
227
2026-9999
-
202533-209952
235
2026-2026
-
202533-202538
236
2026-2026
-
202533-202537
Technical Journal 28874.8.0
Type
Eng
Eng
Desc
Sales
Body
Gear Steer
238
Model Year
Plant Chassis range
2026-9999
-
Struc Week
Range
202533-209952
246
2026-9999
-
202533-209952
256
2026-9999
-
202533-209952
356
2025-9999
-
202533-209952
416
2026-9999
-
202533-209952
417
2026-9999
-
202533-209952
536
2026-9999
-
202533-209952
539
2026-9999
-
202533-209952
SERVICE:
When writing a TIE report, please add below information:
1. Attach pictures and/or a movie showing the issue.
- Make sure to take the pictures before the glass is replaced.
- Mark the defect area with for example a marker pen before taking the picture. If needed, put a
piece of paper behind the glass to show the defect better.
- Take both overview pictures and detailed pictures, to make it clear where the defect is located
on the glass. The camera flash should also be turned off to avoid glare.
2. Attach pictures of the production labels/markings. See attachment “TJ28874.pdf” for
visualization of which markings that are needed depending on which glass that are affected.
- For the inside of the windscreen it differs from model to model which labels that are attached
on the glass, so the pictures in the attachment “TJ28874.pdf” are examples. Normally they
are located in the lower part of the windscreen.
3. Describe what symptom the report is about, ex. cracks, chipped, distorted.
4. Describe which repair method that was used to solve the issue.
*Warranty claim info:
No warranty claim is accepted for this TJ.
VEHICLE REPORT:
Yes, please submit a Vehicle Report for the service solution described in this TJ. Use concern area
“Vehicle Report” and sub concern area “Support not needed”, use function group 8431 windscreen
/ 8433 rear window / 8441 glass front door / 8443 glass rear door / 8445 window (fixed and open
able).
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 3
2026-01-05
Technical Journal 28874.8.0
;$ȥȥȫȫȪȧ
2026-01-05
Page 3 of 3
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Last update on 2026-03-24 / Affiliate links / Images from Amazon Product Advertising API
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