NHTSA ID Number: 11028529
Manufacturer Communication Number: B23066
TSB/Document Date: 2026-02-06
Summary
Over the Air System Update - System updates contain upgrades that fix operational errors and/or provide a variety of enhancements, which adds new functionality. Information about the various software releases can be found in this document.
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TSB/Document ID: B23066
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-21
MFR Internal Campaign ID/Software Version: F.1.4.1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Over the Air System Updates
January 2026
B23066 Version 3
2022–2025 RDX: Software Update Display Audio/Navigation Available
Supersedes B23-066 dated August 2023, to revise the information highlighted in yellow.
REVISION SUMMARY
• Under AFFECTED VEHICLES, year range was updated.
• Under CURRENT SOFTWARE VERSIONS FOR DOWNLOAD, updates were made.
• Under ACURA SOFTWARE VERSION (FCB), new version information was added.
AFFECTED VEHICLES
Year
Model
2022–25
RDX
Trim Level
VIN Range
ALL
ALL
Contents
Introduction ............................................................................................................................................... 2
Current Software Versions for Download ................................................................................................... 2
Acura Software Version (FCB) .................................................................................................................. 2
ALEXA Application .................................................................................................................................... 2
Navigation Application ............................................................................................................................... 3
Smart Shortcuts Application ...................................................................................................................... 3
Legacy Updates ........................................................................................................................................ 3
FAQ .......................................................................................................................................................... 6
© 2026 American Honda Motor Co., Inc. – All Rights Reserved
Page 1 of 7
INTRODUCTION
Vehicles equipped with the System Updates application are capable of downloading and installing Over the Air System
Updates. System Updates contain upgrades that fix a variety of operational errors and/or enhancements that add new
functionality. Information for the various software releases can be found in this document.
CURRENT SOFTWARE VERSIONS FOR DOWNLOAD
Software Name
Model Years
Software Version
Release Date
Acura Software Version (FCB)
2022-2025
F.1.4.1
12/09/25
Alexa Application
2022-2023
9.2.1
Navigation App
2022-2023
v52.2.0.52
Smart Shortcuts App
2022-2023
1.162.3.165
LPA Conv
2022-2023
8.0.18
HLC / AcuraLink
2022-2023
8.0.24
7/18/23
NOTE: If the vehicle was manufactured after the update release date it may contain newer software versions than listed
above.
ACURA SOFTWARE VERSION (FCB)
VERSION F.1.4.1
This update adds the following improvements and enhancements:
• Added support for full screen CarPlay and Android Auto.
• Security updates.
• Phone information has been added to the B-zone while on a call in CarPlay.
• Improve Bluetooth audio quality with certain devices.
• CarPlay and Android Auto certification changes.
This update is primarily intended to resolve the following items:
• Incorrect date and time is displayed.
• A black screen may appear when the 12-volt battery voltage is low.
• Bluetooth audio app freezes when switching from USB audio.
• Various phone call audio issues.
• Navigation prompts are not heard after Google Assistance command.
• FM Audio can be heard during an active phone call.
• Various error messages are displayed.
• Error message "Data not available".
• Issue that can cause error message "com.honda.auto.hars".
VERSION F.1.2.2
This update is intended to resolve the following issues:
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General OS bugs and security issues
Steering wheel controls not switching between favorites in SiriusXM
Inaccurate “Total Range” value AcuraLink app
Inaccurate Odometer value in AcuraLink app
Error that causes audio from Android Auto to stop until next ignition cycle
MOST Ring error caused by short ignition cycles
Blank screen after a short ignition cycle
Error that causes audio to not resume after ending a phone call
Crash that occurs when resetting Engine Oil in the Maintenance screen. #11
Incorrect time displayed due to invalid GPS time
Page 2 of 7
The following error messages:
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“Unfortunately, com.honda.auto.hars has stopped.”
“Unfortunately, com.windriver.ipod has stopped.”
“com.honda.telephonyservice.TelephonyApplication has stopped”
“Unfortunately, com.honda.telephonyservice has stopped”
“Android Auto has stopped.”
“Android Auto isn’t responding”
“Unfortunately, /vendor/vin/hw/android.hardware.xxxxxxxxxx has stopped
“SiriusXM has stopped” when scrolling channels.
ALEXA APPLICATION
VERSION 9.2.1
This update adds the following enhancements to Alexa App:
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Improved Alexa response for audio playback commands
Added options for Alexa to use location-based skills (must be enabled in vehicle)
Added Local Audio Source switching
Added Play/Pause commands for USB or Bluetooth Audio.
Added Next/Previous commands for AM, FM, SirusXM, USB, Bluetooth Audio.
Added Redial Command
This update is intended to resolve the following issues:
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“Unfortunately, com.honda.alexa has stopped”
"Alexa has stopped”
“Unfortunately, com.honda.tjba.navigation has stopped”
“Unfortunately, Navigation has stopped.”
“Unfortunately, com.honda.auto.hars has stopped.”
“Unfortunately, com.windriver.ipod has stopped.”
“com.honda.telephonyservice.TelephonyApplication has stopped”
“Unfortunately, com.honda.telephonyservice has stopped”
“Android Auto has stopped.”
“Android Auto isn’t responding”
“Unfortunately, /vendor/vin/hw/android.hardware.xxxxxxxxxx has stopped
“SiriusXM has stopped” when scrolling channels.
Page 3 of 7
NAVIGATION APPLICATION
VERSION 52.2.0.52 – 6/6/23
This update is intended to resolve the following issues:
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General bugs and security issues
Drop Pin icon not shown on screen
Canceled route remains visible after being canceled
Turn-by-Turn display shows 0 ft. to the next destination
No voice announcement when arriving at Point of Interest that is not on mapped road.
Rare cases where displayed route is not updated after a missed turn.
Improvements have also been made to address the following error messages:
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“Unfortunately, com.honda.tjba.navigation has stopped”
“Unfortunately, Navigation has stopped.”
"Route calculation failed"
SMART SHORTCUTS APPLICATION
VERSION 1.162.3.165 – 6/6/23
Contains the following improvements:
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Improved performance of Smart Shortcuts app.
LPA CONVERTER
VERSION 8.0.18
Contains the following improvements:
• Improvement for AcuraLink Dashboard Odometer/Range values.
HLC
VERSION 8.0.24
Contains the following improvements:
•
Improvement for AcuraLink Dashboard Odometer/Range values.
LEGACY UPDATES
SOFTWARE VERSION F.1.1.2/ ALEXA APP 11.3.1/ NAVIGATION APP V52.0.0.52
This update is intended to resolve the following issues:
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Display screen is blank or does not boot after a short ignition cycle
Amazon Alexa app suddenly reboots and crashes after switching between Alexa and other audio apps
Amazon Alexa app crashes immediately after ignition on
Amazon Alexa music becomes unavailable and returns after an ignition cycle or does not resume playing after selected
as audio source
Amazon Alexa app continues to read out text messages when receiving a call
Amazon Alexa app displays the wrong screen after pressing the home button
Voice recognition doesn’t work after Amazon Alexa setup is cancelled or after Amazon Alexa is activated and closed
“No Internet Connection” screen displayed when Amazon Alexa is functioning normally
Amazon Alexa app fails to reconnect and connection screen is displayed
Amazon Alexa app opens unexpectedly when pressing the Push to Talk button
Voice recognition launches unexpectedly when Siri closes
Voice recognition doesn’t work if a vehicle in on an unnamed road
Audio does not resume playing after a short ignition cycle or there is a sudden audio loss
Page 4 of 7
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Social Playlist playback stuck when song is paused
Phone call screen remains on display after call ends or incoming and active phone calls aren’t displayed correctly
“Contact list is still loading error” when using voice recognition to dial a contact
Handwriting input stops functioning when a character is not recognized
Cannot play music from USB sticks formatted as “Super Floppy” or with exFAT format
USB audio plays songs in random order
USB audio music library appears empty when the USB has music files
USB app crashes after switching audio sources
USB screen stuck on “Initializing” screen with no error message displayed if a damaged or unreadable USB stick is
inserted, this “Initializing” screen may persist for 5 minutes before an error message appears
FM Radio app crashes
Android Auto crashes after switching the audio source or after making Emergency Calls
Android Auto does not automatically re-connect after ignition cycle
Android Auto route is cancelled after short ignition cycle
Settings and USB app crash after an Android Auto connection is initiated
Heads Up Display does not correctly display Android Auto call status
Android Auto disclaimer remains on the screen during an AcuraLink Operator Assistance call
Android Auto does not reconnect after making an AcuraLink Operator Assistance call
Screen freezes after Android Auto device is disconnected
Black screen observed after Android Auto is launched
Android Auto cannot access messages app in a newly-connected device
Audio information from previous Android Auto device is displayed instead of the information from the current device
Cannot answer incoming Android Auto calls using the steering wheel controls
“No Android Auto device detected” error message appears after Android Auto device is connected
Momentary drop in Android Auto music when navigating away from the Android Auto app
Phone app crashes after connecting an Android Auto device
CarPlay phone app crashes after making AcuraLink Operator Assistance call
CarPlay app greyed out or crashes after multiple USB cable disconnection and reconnection attempts
CarPlay fails to reconnect or crashes and audio does not play after ignition on
CarPlay does not automatically launch when Bluetooth is turned off or an iPhone is connected
CarPlay popup displayed when an Android Auto device is connected via USB
CarPlay quits automatically after turning off WiFi on the connected phone
“System UI” crash after opening an active phone call in CarPlay
“System UI” or “CarPlay” and “iPod” app crash after connecting a CarPlay device
Black screen observed after CarPlay is launched
Phone app crashes after making an I-Call during a CarPlay call
CarPlay disconnects after 7-8 minutes of working correctly
“No Audio Information” is displayed for 10-15 seconds when playing music through CarPlay
“No CarPlay device detected” error message appears after CarPlay device is connected
Bluetooth does not automatically re-connect if a call is active during an ignition cycle
Bluetooth app crashes after pairing an iPhone
Bluetooth app crashes after changing a paired phone
Bluetooth app crashes after multiple short ignition cycles with CarPlay connected
Bluetooth pairing fails with a device that has been previously paired and deleted
Empty screen is seen when playing music with Bluetooth Audio
Unable to delete a paired device from the BT device list
Messaging app crashes after repeatedly toggling Bluetooth device connection
Touchpad does not function after a quick ignition cycle
Sirius XM app crashes at ignition on
SiriusXM favorites and icons have delayed display after ignition cycle
SiriusXM radio doesn’t play after switching from AM/FM radio
SiriusXM traffic and weather alerts remain on the display after the alert is finished
iPod app crashes after connecting a CarPlay device via USB when the device is already connected via Bluetooth or
after connecting and disconnecting an iPod
Music library shows a blank page when an iPod with music or playlists is connected
Phone app crashes at ignition on or after switching between Bluetooth and CarPlay
Phone app freezes or crashes with an Android Auto or Bluetooth connection
Users with active AT&T hotspot subscription are unable to access hotspot plan data
Page 5 of 7
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Switch to handwriting is greyed out when car is in motion
System reverts to previous system software version after an OTA update or shows the step 6 of 6 screen after the
update
Song timer doesn’t move to the selected position in Cabin Control
Audio source is not correctly displayed in Cabin Control
User network and password ID information cannot be viewed in Cabin Control
A “Touchbridge” app crash message appears that cannot be dismissed
Radio continues to play after turning audio off using the audio knob
Phone audio is not reconnected to Heads Up Display speakers after ending a call
Android Device name is displayed incorrectly
Volume control doesn’t work correctly with the Heads Up Display knob
Screen goes black after changing the language
Touchpad doesn’t function after a quick ignition cycle
Audio playback doesn’t fast forward correctly
Favorites in Heads Up Display don’t update after changing the connected phone
Short cuts in the Heads Up Display are re-arranged after a short ignition cycle
Vehicle settings temporarily incorrect after vehicle ignition
AcuraLink app fails to launch when phone is connected
Voice recognition may not recognize the “cancel” command
Voice recognition doesn’t launch when Android Auto is connected
Voice recognition doesn’t start when the voice recognition button is pressed shortly after ignition
Camera settings are not restored to the default settings with a factory data reset
Navigation doesn’t end when “turn-by-turn” navigation is enabled on a connected device
Navigation map version is not displayed after the map is updated
The Navigation app crashes or the Route Overview screen does not open
When opening the route overview screen, the display flickers between the map screen and the loading screen
Blank screen observed after selecting different menu options in the Navigation menu
In the Navigation app, the distance to waypoints is incorrectly displayed as the route distance
The following error messages:
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Network Communication Lost. The system will reboot to recover.
Unfortunately, /vendor/bin/touchbridge has stopped
com.honda.auto.automotiveservice.AutoApplication isn’t responding
Unfortunately, com.honda.tjba.phone has stopped
com.honda.auto.mss.MediaSourceApplication has stopped
Unfortunately, Phone has stopped
Unfortunately, Android Auto has stopped
Unfortunately, com.honda.telephonyservice has stopped
Unfortunately, com.redbend.client has stopped
Unfortunately, com.android.bluetooth has stopped
SpeechRecognizer has stopped
Unfortunately, com.windriver.ipod has stopped
Unfortunately, CaptivePortalLogin has stopped
com.honda.messaging service has stopped
Unfortunately, /system/bin/surfaceflinger has stopped
Unfortunately AppleCarPlay has stopped
Unfortunately, com.android.bluetooth has stopped
Unfortunately, com.honda.auto.linkmanager.helperservice:lmsrv has stopped
Unfortunately, SystemUI has stopped or System UI isn’t responding
Unfortunately, com.Honda.ids has stopped
Unfortunately, Alexa has stopped or com.honda.alexa system_app_crash
Unfortunately, com.honda.auto.diagnostics.service has stopped”
Unfortunately, com.honda.auto.mss has stopped
Unfortunately, com.honda.tjba.navigation has stopped”
Unfortunately, com.honda.ui.tjba.widget has stopped
USB Error
USB Audio has stopped or USB Audio isn’t responding
Sirius XM isn’t responding
Page 6 of 7
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Alexa isn’t responding
“No audio connection for FM radio”
“AM/FM isn’t responding”
“Linkmanager” app crash
“CaptivePortalLogin” app crash
“Unable to start Android Auto from the connected device”
This update is intended to improve the following issues:
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Improve Bluetooth connection time and automatically reconnect Bluetooth devices
Improve the layout and visibility of information on the display
Improve call transferring
SOFTWARE VERSION F.1.0.8/ ALEXA APP 10.5.1
• Resolves system is slow to respond, will not calculate route, or multiple App crashes.
• Amazon Alexa App shows user error when attempting to authenticate, and after authentication the Alexa App
is non-functional.
FAQ
INSTALLATION DETAILS
Go to System Updates on the Home screen in your vehicle to check for updates.
NOTE:
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For more information on how to do a software update, see System Updates in the online owner’s manual, or
go to the https://mygarage.acura.com Service & Maintenance > Software System Updates
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Due to the variations in the technology as well as how it is used and operates in different vehicles, your
vehicle may not have experienced any of the symptoms or issues described below or only one (or some) of
them. You should still obtain this software update.
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Unless stated otherwise, the vehicle can be used normally even while updates are in progress.
Depending on your vehicle trim and options, some of the updates may not be applicable to your vehicle.
Page 7 of 7
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