Classification:

Reference:

BT25-013

Date:

ITB26-001

January 22, 2026

METAL TICKING NOISE AT B-PILLAR
APPLIED VEHICLES:

2025-2026 QX60 (R51)

APPLIED DATES:

2025 built on or after December 1, 2024
2026 All

IF YOU CONFIRM
A metallic ticking noise is coming from the driver (LH) side and/or passenger (RH) side
B-Pillar when driving the vehicle on various road surfaces.

ACTION
Refer to the SERVICE INFORMATION in this bulletin to adjust the inner support of the
affected B-Pillar.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
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SERVICE PROCEDURE

1.

Disconnect the vehicle’s 12 volt battery negative terminal.
•

Refer to the ESM: ELECTRICAL & POWER CONTROL > POWER SUPPLY,
GROUND & CIRCUIT ELEMENTS > REMOVAL AND INSTALLATION >
BATTERY

The following figures are of the driver (LH) side of the vehicle. The passenger (RH) side is
similar.

2.

Remove the Center Pillar Lower
Finisher of the affected B-Pillar.
•

Refer to the ESM: BODY
INTERIOR > INTERIOR >
REMOVAL AND INSTALLATION
> BODY SIDE TRIM > CENTER
PILLAR LOWER FINISHER

Center Pillar Lower Finisher

Figure 1

HINT: The Rear Kicking Plate can be
partially removed to allow Center Pillar
Lower Finisher removal.
Rear Kicking Plate
Figure 2

3.

Remove any clips from the B-Pillar that detached from the Center Pillar Lower
Finisher and relocate them back to the Center Pillar Lower Finisher.

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ITB26-001

4.

Locate the Center Pillar Lower Finisher clip hole on the B-Pillar that is shown in
Figure 3.
•

This will be the center clip hole on the left when facing the driver (LH) side, or the
center clip hole on the right when facing the passenger (RH) side inside B-Pillar.

HINT: Driver (LH) side shown in Figure 3.

Center Pillar
Lower Finisher
clip hole

Figure 3

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ITB26-001

HINT: In the next steps, either a 1/4-inch or 3/16-inch flat-faced punch can be used.

5.

Insert a 1/4-inch or 3/16-inch flat faced punch into the center clip hole that was
located in step 4 on page 3.

6.

Turn the punch toward the rear of the vehicle (Figure 4) until the flat-faced tip rests on
the inner support of the B-Pillar shown in Figure 5.

Center clip hole

B-Pillar

Rear
of the
vehicle

Punch

Figure 4

•

Close-up of the B-Pillar clip hole with inner
support of the B-Pillar.

Inner support of the
B-Pillar

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Figure 5

ITB26-001

To avoid the risk of moderate personal injury and/or vehicle damage, confirm that the
vehicle battery has been disconnected before proceeding. If not disconnected, the curtain
airbag may deploy.

7.

Using a 2-pound ball-peen hammer (or
similar tool), make three (3) medium
hard strikes to the punch to slightly
relocate the inner support of the
B-Pillar.

Figure 6

8.

Reassemble the vehicle in the reverse order of disassembly.

9.

Reconnect the vehicle battery.

10.

Perform any additional services that are required after a battery disconnect.
•

Refer to the ESM: ELECTRICAL & POWER CONTROL > POWER SUPPLY,
GROUND & CIRCUIT ELEMENTS > BASIC INSPECTION > INSPECTION AND
ADJUSTMENT > ADDITIONAL SERVICE WHEN REMOVING BATTERY
NEGATIVE TERMINAL

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ITB26-001

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

Adjust Inner Support Panel @ B-Pillar (One)
Adjust Inner Support Panel @ B-Pillar (Both)
(1)

(1)

OP CODE
BX8ZAA
BX9AAA

SYM

DIA

ZL

32

FRT
0.4
0.6

Reference the electronic parts catalog and use the appropriate Center Inner Side
Pillar as the Primary Failed Part (PFP).

HINT: Only claim one op code.

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
January 22, 2026

ITB26-001

DESCRIPTION
Original bulletin published

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ITB26-001