GENERAL MOTORS
DCS7435
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 12, 2026

Subject: N252541790 - Customer Satisfaction Program
Urethane Void on Windshield
Models: 2026 Chevrolet Colorado
2026 GMC Canyon
General Motors is releasing Customer Satisfaction Program N252541790
today. The total number of U.S. vehicles involved is 38.
What Should Dealers Do: Dealers should review IVH, or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin, and it
will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory or in-transit is attached to this
message. Note: this list is only accurate at the time of report creation and all
VINs should be validated in IVH prior to repair.
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will not contain Service Update Bulletin VIN data because the intent of a
Service Update Bulletin is to not inconvenience a customer with a special trip for
service. Service Update Bulletins are to be completed when the customer is in
for a regularly scheduled visit.
END OF MESSAGE

Customer Satisfaction Program
N252541790 Urethane Void on Windshield
Release Date:
Attention:

February 2026

Revision:

00

Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always
be checked to confirm vehicle involvement and MUST be in OPEN status prior to beginning any
required inspections and/or repairs. DO NOT use Service Information with VIN search, as it will
not verify the VIN eligibility for field actions.
This program is in effect until March 31, 2028.
Model Year

Make
Chevrolet
GMC

Model
Colorado
Canyon

From
2026
2026

To
2026
2026

Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always be checked to confirm
vehicle involvement and MUST be in OPEN status prior to beginning any required inspections and/or repairs. DO NOT
use Service Information with VIN search, as it will not verify the VIN eligibility for field actions.
Condition
Correction

Certain vehicles listed above may have a condition where there may be a gap and unsealed area in the
windshield attachment urethane path along the driver side lower corner.
Dealers will reseal the windshield.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9108283
9108286

Description
Sublet Repair
Reseal Windshield

Labor
Time
0.1
1.8

Trans.
Type
ZFAT
ZFAT

Net
Item
*
**

* Amount identified in “Net Item” should represent the actual sum total of the sublet repair.
** The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A Dealer net price for
windshield urethane and primer needed to perform the required repairs, not to exceed $32.00 USD, plus applicable
Mark-Up or Landed Cost (for Export).
Service Procedure
1.

Remove the windshield, taking care not to cause any damage. Refer to Windshield Replacement in SI.

2.

Carefully remove all existing windshield sealer.

Note: Use a urethane adhesive system which meet the FMVSS 212 crash test standard, suitable for structural
glass bonding.
3.

Reseal the windshield. Refer to Adhesive Installation of Windshield in SI.

Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold
from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are
to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers.

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Customer Satisfaction Program
N252541790 Urethane Void on Windshield
Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the
notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through the end date as noted in the Attention box, you must take the steps necessary to be sure the program correction
has been made before selling or releasing the vehicle.
Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or GWM Field Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of
these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary
to complete this field action may be a violation of law in several states.
Courtesy Transportation
USA - For repairs covered under this Field Action, Courtesy Transportation can be made available ONLY if the
customer/vehicle qualify for Courtesy Transportation per Bulletin 07-00-89-037.
Canada - Courtesy transportation is available for customers whose vehicles are involved in a product program and still
within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy
transportation program details. Refer to the most current Home Office Letter (YYYY-604) on the Courtesy
Transportation Program for details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter
included with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N252541790 Urethane Void on Windshield

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your GM vehicle may have a condition where there may be a gap and unsealed area in the
windshield attachment urethane path along the driver side lower corner.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will reseal the windshield. This service will be performed for you at no charge
until March 31, 2028. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
You may schedule your vehicle for repair using the QR code below. For more information about your vehicle, or if you
have questions or concerns that your dealer is unable to resolve, please visit gm.com/service. You can also use your
preferred voice assistant (for example, “Please go to GM.com”), or call the Buick, Chevrolet or GMC Customer
Assistance Center at 1-866-467-9700. For Cadillac, please call 1-800-333-4223.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Scan here to
locate a dealer.

N252541790

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