NHTSA ID Number: 11028840
Manufacturer Communication Number: CSR-3278
TSB/Document Date: 2026-02-17
Summary
Altec Industries, Inc. has been notified by Ford Motor Company that a defect related to motor vehicle safety exists in certain 2020-2022 Model Year Super Duty and 2021-2022 Medium Truck vehicles equipped with 6.7L Diesel Engines that are equipped with certain Altec aerial devices or service bodies.
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TSB/Document ID: CSR-3278
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-17
MFR Internal Campaign ID/Software Version: CSR-3278
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL/PROPULSION SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
This notice applies to your vehicle. Refer to the provided list.
Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.
Dear Altec Owner,
Altec Industries, Inc. has been notified that a condition exists based upon a notification from the Original Equipment Manufacturer (OEM) of the vehicle. This relates to the operation or customer satisfaction of the unit when
equipped with Altec equipment.
Refer to attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information in the attached notice.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall
CSR- 3278-A
Aged Biodiesel Deposits Forming on Fuel Pump Components
(Ford 24S78 — NHTSA 24V957)
Units Affected: Certain 2020-2022 Model Year Super Duty and 2021-2022 medium trucks equipped
with 6.7L diesel engines. Verify your unit is affected by reviewing the attached list or accessing Altec
Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Ford has decided a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown
in the attached list.
Refer to the included communication from Ford for more information.
Customer Action: Follow the guidance in the included communication from Ford.
Requirements: Altec is not able to perform this repair.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Phone: 1-877-GO ALTEC (1-877-462-5832) — Altec Connect Customer Portal: altec.com/altec-connect/
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions
Altec Use Only
NA
NA
NA
Not included
90
NA
NA
Released: February 17, 2026
Description
NA
Altec Use Only
Part No.
NA
Qty
NA
Warranty
NA
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
January 2025
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 24S78 / NHTSA Recall 24V957
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 20202022 Model Year Super Duty and 2021-2022 Medium Truck equipped with 6.7L Diesel Engines vehicles,
with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service and
support.
What is the issue?
On your vehicle, it may be possible for aged biodiesel deposits to form on
internal high pressure fuel pump components. This may lead to failure of the
pump and may result in loss of motive power while driving.
What is the risk?
A loss of motive power increases the risk of a crash.
What will Ford and
your dealer do?
Software is not available. Ford Motor Company is working to provide
software for this repair. When the remedy becomes available, Ford Motor
Company will notify you via mail to schedule a service appointment with
your dealer for repairs to be completed free of charge.
What should you do?
When the remedy is available, Ford Motor Company will send a letter
to inform you to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this
safety recall. When the remedy is available, you should contact your dealer
for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
© Copyright 2025 Ford Motor Company
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V957.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Thank you for your attention to this important matter.
Customer Service Division
© Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Enero 2026
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 24S78/Campaña 24V957 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Este aviso se relaciona con su vehículo con el número de identificación del vehículo (VIN):
12345678901234567
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad del vehículo
en ciertos vehículos Super Duty año modelo 2020-2022 y en camiones Medium Duty 2021-2022
equipados con un motor 6.7L Diesel, incluido el suyo con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su concesionario, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La bomba de combustible de alta presión de su vehículo puede fallar, lo
que podría provocar un arranque prolongado sin que el motor llegue a
encender mientras el vehículo está estacionado y/o una pérdida de
potencia motriz durante la conducción. Antes de que se produzca la pérdida
de potencia motriz, es posible que se encienda la luz de verificación del
motor, que se presenten ruidos y/o que experimente un rendimiento
reducido del motor.
¿Qué riesgo existe?
Una pérdida de fuerza motriz aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas y el software para reparar su vehículo ya se encuentran
disponibles. Ford Motor Company ha autorizado a su concesionario a
actualizar el software del Módulo de control del tren motriz (PCM) y del
Módulo de control de la transmisión (TCM), y a verificar la presencia de
ciertos código de diagnóstico de falla (DTC) en el PCM que podrían
conducir a diagnósticos adicionales, sin cargo.
© Copyright 2026 Ford Motor Company
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, si hay ciertos DTC presentes en la PCM y se requieren
diagnósticos/reparaciones adicionales, y debido a los requisitos de
programación del servicio, es posible que su concesionario necesite su
vehículo durante un período de tiempo más prolongado.
¿Qué debe hacer?
Llame a su concesionario lo antes posible y solicite una cita de servicio
para llevar a cabo la campaña 24S78. Proporcione el VIN a su
concesionario, el cual está impreso debajo de sus datos al comienzo de
esta carta.
Ford no ha emitido instrucciones para dejar de conducir su vehículo para
esta campaña de seguridad. Deberá ponerse en contacto con su
concesionario a fin de programar una cita para solucionar este problema lo
más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de efectuar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Necesita un
vehículo de alquiler?
No se proporcionarán vehículos de alquiler si su vehículo únicamente
requiere la actualización del software del PCM y del TCM.
Si su concesionario determina que ciertos DTC están presentes en el PCM
y necesita que su vehículo permanezca durante la noche para reparaciones
prolongadas más allá de simplemente actualizar el PCM y el TCM, su
concesionario está autorizado a proporcionar un vehículo de alquiler para
su transporte personal sin cargo (excepto combustible y seguro) mientras
su vehículo esté en el concesionario para reparaciones. Comuníquese con
su concesionario para conocer las pautas y limitaciones.
© Copyright 2026 Ford Motor Company
¿Ha pagado
anteriormente por
esta reparación?
Si pagó previamente por la reparación que aborda el problema que se
describe en esta carta, igualmente deberá realizar esta campaña, a fin de
asegurarse de que se instaló el software correcto.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Los reembolsos solo se otorgarán si
determinados DTC estaban presentes antes de cualquier reparación
relacionada con reparaciones de la bomba de combustible de alta presión y
con los procedimientos de purga de la bomba de combustible de baja
presión. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su concesionario.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso de Ford, envíe la
solicitud de reembolso con toda la documentación que se solicita, incluido
el recibo original de la reparación (no envíe fotocopias), a Ford Motor
Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El
procesamiento de las solicitudes de reembolso que se envían a esta
dirección puede tardar hasta 60 días. Se le regresará el recibo original.
Comuníquese con el Centro de asistencia de campañas de Ford al 1-866436-7332 para obtener información detallada relacionada con la elegibilidad
para el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos de título y registro
estatal, que indican que usted es el propietario o arrendatario actual.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario
de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de asistencia al cliente de motorhome
sin costo alguno al 1-800-444-3311. Los representantes se encuentran
disponibles las 24 horas del día.
© Copyright 2026 Ford Motor Company
¿Podemos hacer
algo más por usted?
(Continuación)
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
seguridad vehicular al 1-888-327-4236 (TTY: 1-888-275-9171) o visite
NHTSA.gov. Referencia: Campaña de seguridad 24V957 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
© Copyright 2026 Ford Motor Company
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