NHTSA ID Number: 11028850
Manufacturer Communication Number: SSM 54583
TSB/Document Date: 2026-02-17
Summary
Some 2025-2026 Nautilus/Aviator/Navigator vehicles equipped with the Google Maps- Navigation System (minor feature code HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or the inability to connect to other apps in the center display screen. This may be due to the vehicle-s Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter the vehicle identification number (VIN) in Professional Technician System (PTS) then navigate to the upper blue tab titled Connected Vehicle > Vehicle Software Subscriptions. It will clearly state if the vehicle has a trial or paid subscription, along with the expiration date. The customer can check subscription status from the Connected Services tile located within The Lincoln App. These vehicles come with a free Connectivity Package that lasts for 4 years. To activate the free trial period or to subscribe
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TSB/Document ID: SSM 54583
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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SSM 54583 2025-2026 Nautilus/Aviator/Navigator - Google Maps™ Navigation System - Blank/White Google Map
Screen, Inoperative Live Traffic Data, Inoperative Voice Assistant, And/Or Inability To Sign Into Google Account
Some 2025-2026 Nautilus/Aviator/Navigator vehicles equipped with the Google Maps™ Navigation System (minor feature code HKCGA) may experience a
blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen,
unable to access the Google Play Store in the center display screen, and/or the inability to connect to other apps in the center display screen. This may be due
to the vehicle’s Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter the vehicle
identification number (VIN) in Professional Technician System (PTS) then navigate to the upper blue tab titled Connected Vehicle > Vehicle Software
Subscriptions. It will clearly state if the vehicle has a trial or paid subscription, along with the expiration date. The customer can check subscription status from
the Connected Services tile located within The Lincoln App. These vehicles come with a free Connectivity Package that lasts for 4 years. To activate the free
trial period or to subscribe to a paid subscription, have the customer follow the steps located within The Lincon App and follow the prompts to activate. If the
Connectivity Package is active and the customer symptom persists, follow Workshop Manual (WSM), Section 415-00 for normal diagnostics.
To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the VIN in the upper left corner in PTS.
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