NHTSA ID Number: 11028927
Manufacturer Communication Number: B652725
TSB/Document Date: 2026-02-23
Summary
The vehicle may experience various operational issues with the infotainment system such as: Resets of the head unit Delayed start-up of the head unit (longer than 30 seconds) Failed start-up of the head unit Sporadic or permanent problems with navigation Sporadic or permanent Bluetooth connection problems Sporadic or permanent audio problems Sporadic or permanent speech / IPA (international phonetic alphabet) problems Missing displays, radio stations, camera images or applications
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TSB/Document ID: B652725
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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2/16/26, 5:40 AM
65 27 25_VARIOUS HEAD UNIT SOFTWARE ISSUES – HU-H4 TO HU-H6
SIB 65 27 25
VARIOUS HEAD UNIT SOFTWARE ISSUES – HU-H4 TO HU-H6
2026-02-11
This Service Information Bulletin (Revision 3) replaces SI B65 27 25 dated December 2025.
What’s New:
Flat rate number corrected in the Claim Information section
☒
☒
THIS REPAIR IS MOBILE FRIENDLY
THIS REPAIR IS REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY
MODEL
F74 (2 Series Gran
Coupe)
G06 (X6 Sports
Activity Coupe)
G22 (4 Series Coupe)
G45 (X3 Sports
Activity Coupe)
G82 (M4 Coupe)
G99 (M5 Touring)
F95 (X5 M Sports
Activity Vehicle)
G07 (X7 Sports
Activity Vehicle)
G23 (4 Series
Convertible)
F96 (X6 M Sports
Activity Coupe)
G09 (BMW XM Sports
Activity Vehicle)
G26 (4 Series Gran
Coupe)
G05 (X5 Sports
Activity Vehicle)
G60 (5 Series Sedan)
G70 (7 Series Sedan)
G80 (M3 Sedan)
G83 (M4 Convertible)
i20 (iX Sports Activity
Vehicle)
G87 (M2 Coupe)
U10 (X2 Sports
Activity Coupe)
G90 (M5 Sedan)
U11 (X1 Sports Activity
Vehicle)
G20 (3 Series Sedan)
G42 (2 Series Coupe)
With Head Unit 4 (HU-H4), Head Unit 5 (HU-H5), and Head Unit 6 (HU-H6)
SITUATION
The vehicle may experience various operational issues with the infotainment system such as:
Resets of the head unit
Delayed start-up of the head unit (longer than 30 seconds)
Failed start-up of the head unit
Sporadic or permanent problems with navigation
Sporadic or permanent Bluetooth connection problems
Sporadic or permanent audio problems
Sporadic or permanent speech / IPA (international phonetic alphabet) problems
Missing displays, radio stations, camera images or applications
CAUSE
Unfavorable software in the head unit.
CORRECTION
Program the complete vehicle.
PROCEDURE
Determine what the vehicle’s current I-level is by either using AIR or the Key Reader/Aftersales Workplace
(AWP) application to first confirm that the vehicle’s software can be updated.
In the event of a currently present related customer concern, proceed with each step for resolution as
follows:
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65 27 25_VARIOUS HEAD UNIT SOFTWARE ISSUES – HU-H4 TO HU-H6
Allow the vehicle to enter a full sleep cycle. If necessary, this measure can also be carried out by the customer before
arriving at the dealership.
Restart the head unit via a long press of more than 70 seconds on the volume control button (head unit reset). In the
event of a fault and ONLY when stationary, this can also be carried out by the customer before arriving at the
dealership.
Perform a 12 V battery reset (disconnect the vehicle battery)
If the previous steps resolved the issue OR the issue is sporadic and not currently occurring:
If any relevant faults are stored, carry out a diagnosis with ISTA and work through the corresponding test module if
available
Perform any available Remote Software Upgrade currently downloaded to the vehicle. Reference SI B09 01 25 for
more information.
If there is not a current RSU available in the vehicle, program the vehicle with the current ISTA version
Program the vehicle using the most current version of ISTA.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be
programmed/encoded and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if
needed
After the programming has been fully completed, check functionality of the system.
As long as there is a software level available via Remote Software Upgrade or ISTA that is higher than the Ilevel in the vehicle, programming should be performed. No I-level is specified in this bulletin because each
newer version of software will incorporate additional software changes. Any vehicle experiencing the listed
head unit failures should be updated to the latest software version possible, even if previously updated.
Note: This bulletin allows for the programming of any applicable vehicle, as long as the software I-level is
being updated. Programming a vehicle to the same installed I-level does not provide a fix and will not be
covered.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Note: In most cases, parts replacement does not provide a remedy and is therefore not permitted before programming has
been performed
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns instead to perform and submit for updating the vehicle to the
required I-level, or higher when applicable (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs as
outlined in the corresponding Service Information Bulletin.
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Only when the above does not apply, the BMW software solution is then covered under the terms of the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned
Program as described below.
Repair Code:
6512580200
Headunit High HU-H Software error / internal device fault
Obtain the flat rate unit (FRU) allowances for the following that applies.
Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 20 900
When applicable
61 20 910
Description
Carrying out vehicle test (Main work)
Labor Allowance
As applicable
Carrying out vehicle test (Plusposition)
As applicable
Supporting voltage of the vehicle electrical system /
recharging vehicle battery
As applicable
Carrying out vehicle diagnosis, ABL (Work time)
WT FRU
Diagnosis Worktime Flat Rate
2 FRU
Disconnecting and connecting battery ground lead
As applicable
Additional work: Disconnecting and connecting negative
battery cable 12-V lithium-ion auxiliary battery (Associated
work, only when equipped, refer to AIR > Parts > MG 61
for the VIN being repaired)
As applicable
And with:
No Open Programming and Encoding Technical Campaigns (Including RSU)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics, related test
plans, and/or other approved diagnosis procedures, claim this work with the applicable Repair Code listed in
AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s),
including the diagnosis* that applies.
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BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
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