Hyundai Motor America

P.O. Box 2704
Huntington Beach, CA 92647

Hyundai Campaign Number: 9C8
[MM/DD/YYYY]

IMPORTANT SERVICE CAMPAIGN
ABS Software Update

This is an important Manufacturer’s Service Campaign.
• Please contact your nearest Hyundai dealer to schedule this procedure.
• The service campaign will be performed on your vehicle at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment, please call or visit:
1-855-371-9460 or www.hyundaiusa.com/campaignhome

This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
Hyundai is conducting a service campaign to update the Anti-Lock Brake System (ABS) software in certain 2023 – 2025 model year
Palisade vehicles. Our records indicate that your vehicle, with the VIN listed above, is affected by this service campaign.

What is the problem?
Hyundai has become aware that certain vehicles may exhibit brake pedal/steering wheel vibration and noises from the ABS when braking
over uneven road surfaces or bumps. The brake system remains functional under these conditions.

What will Hyundai do?
Your Hyundai dealer will update the ABS Software. This procedure will be performed at NO CHARGE to you.

What should you do?
Please contact your nearest Hyundai dealer to schedule the Service Campaign.
The actual time required to perform this procedure on your vehicle will take less than 1 hour, however, your vehicle may be needed longer.
To schedule an appointment with your preferred Hyundai dealer, please call 1-855-371-9460 or visit:
1. Visit www.hyundaiusa.com/campaignhome
2. Enter your 17-digit Vehicle Identification Number (“VIN”) from the top of this letter and click the “Search” button.
3. Click “Schedule Appointment,” enter your zip code in the Dealership Locator tool, click the “Find a Dealer” button, and follow
the onscreen prompts to schedule your service appointment.

Additional information
If you have any questions or require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. To
better assist you during your call, please use the last 8 characters of your VIN (the bold characters in the VIN at the top of this letter).
Thank you for your attention to this important service procedure. We encourage you to take action promptly and sincerely apologize for
any inconvenience this may have caused.
Hyundai Motor America

Importante Campaña de Servicio — Si tienes preguntas, llama al 1-800-633-5151 y oprima “1”

Hyundai Motor America

P.O. Box 2704
Huntington Beach, CA 92647

Hyundai Campaign Number: 9C8

IMPORTANT SERVICE CAMPAIGN
If you are a vehicle lessor, please ensure that you forward a copy of this notice to the lessee within a timely manner.

Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. To
submit for reimbursement:
1. Visit www.hyundaiusa.com/campaignhome
2. Click this icon in the top right of the webpage:
3. Click “Contact Us”
4. Click the “Campaign Reimbursement” tile and follow the onscreen directions to submit.
You can also call to obtain additional information at 1-855-371-9460.

No longer own this vehicle?
You received this notification because our records indicate you are the current owner of this vehicle. These records are based primarily on
state registration and title data.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.