NHTSA ID Number: 11720707
Complaint Date: 2026-02-26
Fail Date: 2026-02-22
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2020
Summary
The first thing was the whole engine shut itself off going 40mph and slowing down thankfully after I turned the truck off and back on it started right back up then I was driving 75 on the highway a couple days later and the whole truck started to shake as check engine lights came on and flash and the engine started to tick and groan. We pulled the spark plugs and cylinder 5 had clearly not been firing as it was designed to and then later found that the entirety of cylinder 5 had basically shredded itself from the inside out. Now my truck is waiting at the shop for a new engine. Both cases I had my kids in the car trying to get home.
Read More...NHTSA ID Number: 11720706
Complaint Date: 2026-02-26
Fail Date: 2024-12-01
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 3500
Model Year: 2018
Summary
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, the ABS warning light was illuminated on the instrument panel. There was a warning chime coming from the vehicle. The cruise control failed to operate as needed. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.
Read More...NHTSA ID Number: 11720705
Complaint Date: 2026-02-26
Fail Date: 2026-02-19
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2020
Summary
This issue is a significant safety concern. The vehicle intermittently loses propulsion, causing a sudden forward lurch, and then abruptly regains power, pushing me back into the seat. This unexpected deceleration and surge can create a dangerous situation in traffic and may lead to an accident if it occurs while merging, crossing intersections, or driving at highway speeds. In addition, I am experiencing significant engine oil loss between regular oil changes. This week, just before my scheduled service, I found the engine to be approximately two quarts low. There were no warning lights indicating low oil or pressure. I only became aware of the issue after hearing noticeable engine ticking, at which point I immediately parked the vehicle and have not driven it since. I added two quarts of oil due to concern over potential engine damage caused by operating at a low oil level. I have contacted my dealership to report the oil loss and the engine noise, and I am currently waiting for a return call as I had to leave a message. This level of oil consumption is abnormal and concerning, especially combined with the lack of warning indicators. I believe this condition may pose a safety risk and could potentially lead to engine failure while driving. I have recorded video showing the amount of oil needed, the dipstick readings before and after adding oil, and the process of topping up the engine. I also have receipts for the oil I purchased. I can provide all documentation upon request. Based on my research, this appears to be a documented issue reported by multiple vehicle owners, and it is known to require corrective repair. I checked my VIN on the manufacturer’s recall website and confirmed that there are currently no open recalls associated with my vehicle. However, despite the absence of an official recall, the issues I am experiencing are safety‑related and require investigation and correction.
Read More...NHTSA ID Number: 11720704
Complaint Date: 2026-02-26
Fail Date: 2026-01-29
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE
Model Year: 2020
Summary
I was driving on the road and all of the sudden my car went limp and would only move 45 miles per hour. I took it to the dealer which I have lifetime powertran on my car. It has been there for over a month at the dealer. They asked me to provide all oil changes,services, and registrations. I did that and then fidelity asked them to tear down the engine again to see if I had carbon build up. Then after the dealer did that they ask the dealer to tear the motor down even further to see if the exhaust valve was bad and if it was bad they would not replace my motor. My car consumed so much oil that I was changing my oil so often. I have been renting a car just to get back and forth to work. In my contract it says that the exhaust valve is covered under my lifetime powertran. I feel like hyundai and fidelity are giving me the run around. I took very good care of my car and I have shown that. Hyundai has had alot of problem with there motors with the oil consumption and motors just going limp. I feel I will never buy a hyundai again. I am losing money everyday because of the dealer and fidelity. I need the motor replaced and it was no abuse on my part I took care of my car. I want fidelity to tell me how I abuse the exhaust valve. I did my oil changes and took care of my car. I am still paying on my Hyundai and can't afford another car. I have alot of medical bills that I pay. Any help would be great. Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11720703
Complaint Date: 2026-02-26
Fail Date: 2025-11-04
Manufacturer Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: X7
Model Year: 2026
Summary
The contact owns a 2026 BMW X7. The contact stated that there was fluid underneath the vehicle, and the dealer was contacted for assistance since the vehicle was brand new. The vehicle was towed to the dealer where it was diagnosed and determined that there was a failure with the front differential. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 678.
Read More...NHTSA ID Number: 11720702
Complaint Date: 2026-02-26
Fail Date: 2024-01-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2011
Summary
Back up camera inoperable. Screen is black. Apparently a common problem. Safety issue of hitting a person or object.
Read More...NHTSA ID Number: 11720701
Complaint Date: 2026-02-26
Fail Date: 2026-02-06
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2017
Summary
1. Transmission failure, it is available for inspection up until time of repair. 2. The vehicle lost power while driving, had incidents of jerking forward without warning, and shifter would get stuck. 3. Yes, independent service center. 4. Yes, when the incident occurred (Transmission Fault Service Now) P0301-00 Cylinder 1 Misfire Detected P0316-00 Misfire Detected on Startup P059F-00 Active Grille Air Shutter A Performance/Stuck Off P0729-00 Gear 6 Incorrect Ratio P2702-00 Gear 5 Incorrect Ratio
Read More...NHTSA ID Number: 11720700
Complaint Date: 2026-02-26
Fail Date: 2018-08-26
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2017
Summary
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole, and an abnormal sound was coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ball joint on the front upper control arm had failed. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was repaired three times. The contact stated that on a separate occasion, while the brake pedal was depressed, there was an abnormal sound coming from the brakes. The contact believed that the sound was coming from the brake pump having too much air. The contact was informed that the brake oil reservoir was empty. There was no oil stains never found on the ground. The brake pads were replaced. Most recently, the message "Service Air Bag" was displayed on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic after the most recent failure. The vehicle was not repaired. The contact stated that in the past the temperature sensor, the thermostat, the radiator, and the water pump were replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Read More...NHTSA ID Number: 11720699
Complaint Date: 2026-02-26
Fail Date: 2026-01-14
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2021
Summary
The contact owns a 2021 Ford F-150. The contact stated while driving 10 MPH and leaving a parking lot, there was an abnormally loud banging sound coming from the rear end of the vehicle, before the vehicle lost motive power. The contact was able to pull over to the side of the road and the vehicle was towed to the dealer, where it was diagnosed and determined that the rear axle bolts had fractured. The contact was informed that the failure was related to NHTSA Campaign Number: 23V896000 (Power Train); and the VIN was included; however, the part to do the recall repair was not yet available. The vehicle was not repaired, and the contact was referred to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 58,000.
Read More...NHTSA ID Number: 11720698
Complaint Date: 2026-02-26
Fail Date: 2024-05-08
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: ESCALADE ESV
Model Year: 2023
Summary
On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine repair, the vehicle has exhibited persistent intermittent/unintended brake activation. The brakes engage without driver input causing "Service Brake" messages, excessive and premature brake pad/rotor wear (replaced three times in a matter of months due to heat and dust from repeated activation), grinding, squealing, and locked caliper incidents. The vehicle has been inspected by two Cadillac Dealerships without any remedy except replacing warranty parts. An independent mechanic inspected the vehicle and confirmed the issue is likely related to the Advanced Driver Assistance Systems. To drive safely, we must disable the collision avoidance and traction control features. This has been reported on multiple repair orders and matches complaints from other 2023-2025 Escalade and GM SUV owners. Total documented downtime since first failure exceeds 160+ calendar days. Problems remained unresolved despite warranty repairs, software updates, recalls, and the L87 engine replacement. The sudden engine failure endangered my family and the ongoing phantom braking creates risk of collision or loss of control, especially at highway speeds. I have been forced to disable critical safety systems to prevent unintended braking. This vehicle is directly affected by the L87 defect that prompted federal recall and investigations. Please include my complaint in the ongoing EA25007 and RQ26001 investigations and consider my case in any further actions regarding the adequacy of GM's remedies. Please contact me for dealer repair orders and independent mechanic findings.
Read More...
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
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- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
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Last update on 2026-03-20 / Affiliate links / Images from Amazon Product Advertising API
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