23LD01 Service Campaign

◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE

12/5/2025

10/25/2023
TOPIC

A watermark has been added to the Dealer Letter to indicate that all VINs under 23LD01

are now expired as of November 30th, 2025.

Updated Warranty Reimbursement Procedures section to include reimbursement for

Lexus Touch activities.
The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding

this subject.

Thank you for your cooperation.
© 2025 Lexus, A Division of Toyota Motor Sales, USA
25
Lexus, A Division of Toyota Motor Sales, USA, Inc.

6565 Headquarters Drive

Plano, TX 75024

(469) 292-4000
All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
To:
Production Period

Early October 2020 – Late

November 2020
Approximate Total Vehicles

460
em
2021 Model Year RX350
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Model / Years
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Certain 2021 Model Year RX350 Tow

Converter Not Installed
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LIMITED SERVICE CAMPAIGN 23LD01 Remedy Notice
20
Original Publication Date: March 30, 2023
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Campaign Description

The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.
N
Remedy

Any Authorized Lexus dealer will install the Tow Converter FREE OF CHARGE.

This Limited Service Campaign will be available until November 30, 2025 and is only available at an authorized Lexus dealer.
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Covered Vehicles

There are approximately 460 vehicles covered by this Limited Service Campaign. No vehicles covered by this Limited Service Campaign

were distributed to Puerto Rico.
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Owner Letter Mailing Date

Lexus will begin to notify owners in late June 2023. A sample of the owner notification letter has been included for your reference.
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Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when

mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign

announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
23
LD
01
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,

please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical

Instructions found on TIS.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
LimitedServiceCampaign23LD01-D-Page|2
Dealer Inventory Procedures
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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)

To ensure guest satisfaction, Lexus requests that dealers complete this Limited Service Campaign on any new or used vehicles currently in

dealer inventory that are covered by this Limited Service Campaign prior to guest delivery.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in

Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
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Lexus Certified Used Vehicle

The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service

Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service

Campaigns, and Limited Service Campaigns have been completed on that vehicle.
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Guest Handling, Parts Ordering, and Remedy Procedures
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Guest Contacts

Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service Campaign.

Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is

communicated.
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Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
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Head Unit Notifications

Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit

notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized dealer to have this

Limited Service Campaign completed.
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When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the

vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a guest chooses

‘Remind Me’, the guest can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a guest views and then closes the message,

the message will be available in the Notification App if the guest chooses to review it again. If the vehicle’s completion status remains

incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional

reminder to the guest to have this Limited Service Campaign completed.
01
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the

dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently

happens daily.
LD
Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.

Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) - Monday through Friday,

8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
23
Salvage Title Vehicles

Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the

LSC dealer letter.

For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
LimitedServiceCampaign23LD01-D-Page|3
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Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to

Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this

contact only to media.
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20
Parts Ordering Process - Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have

been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer

Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts

information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For

MAC code D, refer to the MAC report for further instructions.
Description

Hitch Converter Kit
Quantity

1
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Part Number

PT725-48160
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All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin

2011087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
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Technician Training Requirements

The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to

successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all

vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following

courses:
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• LIC206A – Electrical Repair 1
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Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility

to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill

level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure

there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the

time of appointment.
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This Limited Service Campaign will be available until November 30, 2025, and is only available at an authorized Lexus dealer.
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01
Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,

please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every

vehicle prior to guest delivery.
23
Refer to Warranty Policies 9.3 and 9.6 for additional details.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
LimitedServiceCampaign23LD01-D-Page|4
Warranty Reimbursement Procedures
Not

Involved
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No further action required
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Verify Vehicle Eligibility

1. Confirm vehicle VIN matches the RO

2. Check Vehicle Inquiry System for

campaign eligibility
20
25
NOTE: The flow chart below is for reference only.

DO NOT use it in place of the full technical

instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign

is completed correctly.
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Yes
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Inspect for Tow Convertor in the vehicle
Tow Convertor Installed
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N
Install Tow Convertor + Reassemble vehicle
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NO Tow Convertor Installed
Reassemble vehicle
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Complete vehicle lighting function test
01
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Campaign complete

Return the vehicle to the customer
Description

Install Tow Converter
LD
Op Code

23LD01R1
Flat Rate Hours

0.4
23
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

•

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of

rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the Op Codes listed above,

or the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety

Recall and Special Service Campaign General Procedures document on TIS

Claim Filing Accuracy and Correction Requests

© 2023 Lexus, A Division of Toyota Motor Sales, USA
LimitedServiceCampaign23LD01-D-Page|5
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various

government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect

Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
20
25
Guest Reimbursement

Reimbursement consideration instructions will be included in the owner letter.
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Campaign Designation / Phase Decoder
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23LD01

T
A
Year Campaign

is Launched
Vehicle Make
Field Ac�on Category and Phase
Field Ac�on Sequence
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T = Toyota

L = Lexus
A = Safety Recall Remedy

B = Safety Recall Interim

C = Special Service Campaign

D = Limited Service Campaign

E = Customer Support Program

F = Emissions Recall
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19 = 2019

20 = 2020

21 = 2021

22 = 2022

23 = 2023

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