23LD01 Service Campaign

Etc...
01
em
19
pi

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(May use other characters in unique cases)
st
01 = 1 Field Ac�on of the year

nd

02 = 2 Field Ac�on of the year

rd

03 = 3 Field Ac�on of the year

(The sequence is unique for each Field

Ac�on category)

(May use other characters in unique

cases)
Ex
Examples:

19TA01 = Launched in 2019, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
01
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures

required to implement this Limited Service Campaign.
23
LD
Thank you for your cooperation.

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
20
Certain 2021 Model Year RX350

Tow Converter Not Installed
What is the purpose of this campaign?
The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed. The Tow Converter is a

convenient way to connect trailer lights to the vehicle’s lighting system.
A1a:
Q2:
What happens if the Tow Converter is not installed?
Another method, not recommended by Lexus, will have to be used to connect trailer lights to your vehicle. The converter

makes this connection more convenient.
What is Lexus going to do?
Guests of the vehicles covered by this Limited Service Campaign will receive an owner notification letter via first class mail starting

in late April 2023. Any authorized Lexus dealer will install the Tow Converter on your vehicle FREE OF CHARGE.
ov
A2:
Which and how many vehicles are covered by this Limited Service Campaign?
N
Q3:
There are approximately 460 vehicles covered by this Limited Service Campaign.

Model Name
Production Period
2021
Early October 2020 –

Late November 2020
d
RX350
Model Year
on
A3:
How Long will this Limited Service Campaign be available?
pi

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Q4:

A4
This Limited Service Campaign will be available until November 30, 2025.
Q5:
How long will the Tow Converter installation take?
The Tow Converter installation will take approximately 45 minutes.. However, it may be necessary for you to make the vehicle

available for a longer period of time depending upon the dealer’s work schedule.
Ex
A5:
01
What if I previously paid for installation of the Tow Converter?
Reimbursement consideration instructions will be provided in the owner letter.
LD
A6:
em
Q1a:
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r3
A1:
Q6:
0,
Frequently Asked Questions

Original Publication Date: March 30, 2023
Q1:
25
LIMITED SERVICE CAMPAIGN 23LD01 (Remedy Notice)
Q7:
23
A7:
Q8:

A8:
How does Lexus obtain my mailing information?
Lexus uses an industry provider that works with each state’s Department of Motor Vehicles (DMV) to receive registration or title

information based upon the DMV records. Please ensure your registration or title information is correct.
What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
FAQ Page 1 of 1
25
Lexus, A Division of Toyota Motor Sales, USA, Inc.

6565 Headquarters Drive

Plano, TX 75024

(469) 292-4000
20
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM

This form is not applicable for L/Certified units.
0,
This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available, and the remedy has NOT

been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy

performed at NO CHARGE when the remedy is available.
r3
Customer Signature
be
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/drivers/ and regularly check

recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification

Number (VIN).

Campaign Code
Model
em
VIN

Model Year
ov
Customer Information

Customer Name
N
Customer Email

Home Phone #
Mobile Phone #

Date
d
on
Customer Address
Ex
Dealer Information
pi

re
Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This

information will only be used for campaign communications. If you’d like to update your preferred contact information

in the future, visit www.lexus.com/ownersupdate or contact us at 1-800-255-3987.
Dealer Code

Dealer Phone Number

Dealer Staff Name

Dealer Staff Signature
23
LD
01
Dealer Name/Address
© 2022 Lexus, a Division of Toyota Motor Sales, USA
25
2021 Model Year RX350

Tow Converter Not Installed

Limited Service Campaign 23LD01 (Remedy Notice)
20
[VIN]

Dear Lexus Guest:
0,
E
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior guest

satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
r3
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current

owner.
em
PL
be
What is the purpose of this campaign?

The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed. The Tow Converter is a convenient

way to connect trailer lights to the vehicle’s lighting system. Without the converter, another method, not recommended by Lexus, will have

to be used to connect trailer lights to your vehicle. The converter makes this connection more convenient.
N
What should you do?
ov
What will Lexus do?

Any authorized Lexus dealer will inspect the vehicle and, if not present, the dealer will install the Tow Converter FREE OF CHARGE to you.
M
on
Please contact your authorized Lexus dealer to make an appointment for inspection, and if necessary, tow converter installation. The

remedy will require parts installation We recommend you contact your dealer to schedule an appointment in advance to confirm

parts availability and minimize your inconvenience.
d
The installation of the tow converter will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may

be necessary to make your vehicle available for a longer period of time.
SA
pi

re
This Program will be offered until November 30, 2025 and is only available at an authorized Lexus dealer.
01
Ex
What if you have previously paid for the installation of a Tow Converter?

If you have previously paid for tow converter installation prior to receiving this letter, you may be eligible for reimbursement. For

reimbursement consideration, please submit a copy of the installation details (for example: a repair order), proof-of-payment, and ownership

information to Lexus’ online, self-service portal. Log-in to your Lexus Drivers account at https://drivers.lexus.com/lexusdrivers/, click on the

“Service” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”.

Alternatively, if you prefer to mail this information for reimbursement consideration, please use the address below:
23
LD
Lexus

A Division of Toyota Motor North America, Inc.

PO Box 259001 – SSC/CSP

Mail Drop E3-2D

Plano, TX 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
© 2023 Lexus, A Division of Toyota Motor Sales, USA
What if you have other questions?
Your local Lexus dealer will be more than happy to answer any of your questions.

For more information on this and other campaigns, please visit www.lexus.com/recall.

If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.
20
If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.

You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
25
•

•

•
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
0,
E
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this

condition may have caused you.
r3
Thank you for driving a Lexus.
be
Sincerely,
23
LD
01
Ex
SA
pi

re
d
M
on
N
ov
em
PL
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Lexus, A Division of Toyota Motor Sales, USA

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Last update on 2026-03-26 / Affiliate links / Images from Amazon Product Advertising API

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