NHTSA ID Number: 11028710
Manufacturer Communication Number: T-SB-0110-24 Rev1
TSB/Document Date: 2026-02-11
Summary
A head unit software update is available for 2022 – 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: •Display screen is blank (this does not affect the backup camera). •Head unit rebooting (this does not affect the backup camera). •Sirius XM® radio is inoperative. •Bluetooth® disconnects and does not reconnect automatically. •Scroll bar is inoperative even when vehicle is stopped. •Phone screen setting reset after ignition cycle. •Radio and/or media buttons won’t change the display screen. •A “Please go to your retailer to update the Gracenote® Database” message appears unexpectedly. •Apple CarPlay® enhancements. •Android Auto™ enhancements. •A “Software update setup is initializing” message appears during USB update and does not go away. •The touch screen is inoperative. •Unable to switch the audio source. •Radio sound inoperative. •Radio presets reset. •Sirius XM® radio enhancements. •USB audio enhancements. •Phonebook contact name order incorrect. •Text message audible playback stops. •Navigation voice guidance stops. •Unable to make a phone call with phone icon in messages tab. •HD radio enhancements. •CD player does not eject CD. •OTA (Over the Air) and USB software update enhancements. •Display screen reboots (this does not affect the backup camera display). •No sound from head unit audio. •Pop-up messages stuck on Apple CarPlay® Screen (this does not affect the backup camera display). •Volume knob is inoperative during Android Auto™. •Media button is inoperative. •Radio station preset selection is inoperative. •Sirius XM® satellite radio sound is inoperative after phone call ends. •Incorrect song description is displayed. •An “Are you sure you want to activate this profile?” message appears on the display screen even if using the last paired phone. •Messages screen shows dates as 1/1/0. •USB audio cover art does not update. •Sirius XM® satellite radio channel name is missing. •USB audio goes to next folder before the previous one ends. •Voice command to play specific artist or album plays previously played USB audio song instead. •Voice command to play specific artist via USB audio only plays the first album. •Maintenance date shows a hyphen instead of a date. •Software update confirmation screen does not appear. This USB software update addresses the items above, plus: •No audio plays, only abnormal noise is heard from the speakers. •PCS activation banner stays on radio display screen after PCS event (this does not affect the backup camera display). This OTA software update addresses following items: •Head unit rebooting (this does not affect the backup camera display). •Display screen is blank (this does not affect the backup camera display). •The touch screen is inoperative. •No audio. •CarPlay® is inoperative. •CarPlay® disconnects. •“Feature is not available” message appears with iPhones on iOS 16.4 or later. •The Microphone is inoperative during CarPlay® phone calls. •Android Auto™ is inoperative. •Music plays from Android device instead of Android Auto™ vehicle speakers. •Bluetooth® system enhancements. •Failed Bluetooth® and Android Auto™ connections don’t automatically reconnect. •Display screen reaction is slow during Bluetooth® audio (this does not affect the backup camera display). •Radio presets clear. •Sirius XM® satellite radio enhancements. •Hands-free call audio volume at zero. •Phonebook transfer is inoperative. •USB audio system enhancements. •“Please wait a minute” message prevents hands-free call from starting via voice recognition. •Voice recognition system enhancements. •Date/time is incorrect. •Software update system updates and enhancements. •This USB software update addresses the items above, plus: •Head unit does not finish booting up (this does not affect the backup camera display).
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TSB/Document ID: T-SB-0110-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-01-06
MFR Internal Campaign ID/Software Version: T-SB-0110-24 Rev1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
A “Software update setup is initializing” message appears during USB update and does not
go away.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 6 of 23
Head Unit Software Update (Denso)
Warranty Information
OP CODE
DESCRIPTION
EL2430
Software Update
TIME
OFP
T1
T2
0.5
SU003-0964#*
SU003-1096#*
SU003-1161#*
SU003-1221#*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
DCA-8000 Battery Diagnostic Tool*
DCA-8000P-T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-368-6787 or by visiting
Home – Service Resources – Toyota Tools and Equipment Program.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 7 of 23
Head Unit Software Update (Denso)
Software Update Information
MODEL
SOFTWARE UPDATE FILE
GR86
rb_update_2025_GR86_HU_A_14.zip
NOTE
This file can be used in 2022 – 2025 model year GR86 vehicles.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Never change the update file names AFTER
downloading them or save ANY other files on the same USB flash drive.
Use a blank USB flash drive from a trusted name-brand manufacturer with the
following specifications:
Storage capacity: 16.0 GB or larger
Communication format: USB 2.0 or newer
File format: NTFS
Software Update Procedures
Head Unit Software Version Confirmation Procedure ................................................................. 8
USB Update Procedure .............................................................................................................. 9
OTA Update Procedure ............................................................................................................ 14
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures
Head Unit Software Version Confirmation Procedure
1. Select Settings.
Figure 1.
2. Under the General tab, select
System Information.
Figure 2.
3. Compare the last six digits of the Software
Version number against Table 1.
Is the head unit software up to date?
Figure 3.
YES — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
NO — Continue to the
USB Update Procedure.
© 2026 Toyota Motor Sales, USA
Page 8 of 23
T-SB-0110-24
Rev1
December 3, 2024
Page 9 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
Head Unit Software Version Confirmation Procedure (continued)
Table 1. Head Unit Software USB Update Applicability Table
MODEL YEAR
PREVIOUS VERSION
2022
<T41CMM162-480
2023 – 2024
<TG1CMM160-980
2025
<TJ1CMM040-480
UPDATE METHOD
NEW HEAD UNIT
SOFTWARE VERSION
NEW VERSION
T41CMM162-480
USB
14
TG1CMM160-980
TJ1CMM040-480
USB Update Procedure
The USB update can ONLY be performed if the head unit software is earlier than version 13
(see Table 1.).
The USB update MUST be performed with the engine ON (at idle) or with the ignition ON/engine
OFF. If performing this update with ignition ON/engine OFF, using a battery charger is
recommended to prevent a flat battery.
Format the USB flash drive in NTFS format. After
downloading the file, unzip/extract the zip file,
double-click the folder, and drag and drop the
three files (Figure 4) onto the USB flash drive. Be
sure to safely eject the USB flash drive BEFORE
removing it from the PC.
Figure 4.
NOTICE
NEVER attempt to install the software immediately following an exchange module installation.
Let the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes AFTER completing an OTA update.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
1. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled OFF. Click the red X to
close the screen.
Figure 5.
2. Enter dealership mode by pushing the TUNE
knob six times, while simultaneously pressing
both SEEK switches.
Figure 6.
3. Select Software Update.
Figure 7.
© 2026 Toyota Motor Sales, USA
Page 10 of 23
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
4. Insert the prepared USB flash drive AFTER
the Insert Update Media screen appears.
Figure 8.
5. Select OK.
Figure 9.
NOTE
If the screen displays a “Software Loading
Unsuccessful” message, confirm that the USB
device has been properly formatted, the
software on the device matches the system
being reprogrammed, and try again.
6. Confirm the Available Version is version 12,
per Table 1.
Figure 10.
7. Select OK to begin the software update.
© 2026 Toyota Motor Sales, USA
Page 11 of 23
T-SB-0110-24
Rev1
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
8. Wait for the update to complete. This can
take 5 – 10 minutes.
Figure 11.
NOTE
Do NOT turn the engine OFF during the
software update.
9. Select OK after the update is complete.
Figure 12.
NOTE
If the screen says “incomplete” instead of
“complete” continue to the next step and
check the software version at the end of this
process to confirm if the latest version is now
installed. If the version is the latest, the repair
is complete. If not, start the USB update
process again.
10. After the screen shown in Figure 13 appears,
perform the following procedure:
Turn the engine OFF.
Open the driver’s side door.
Close the driver’s side door.
Wait three minutes.
Open the driver’s side door.
Turn the engine ON.
Check the software version to confirm the
latest is installed.
USB update is complete.
Figure 13.
© 2026 Toyota Motor Sales, USA
Page 12 of 23
T-SB-0110-24
Rev1
December 3, 2024
Page 13 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
11. Does the screen shown in Figure 14 appear?
YES — Wait for up to 15 minutes for initialization to complete. After initialization is complete
Figure 15 appears. Then, repeat step 10.
NO — Continue to step 12.
Figure 15.
Figure 14.
12. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled ON. Click the red X to
close the screen.
Figure 16.
© 2026 Toyota Motor Sales, USA
T-SB-0110-24
Rev1
December 3, 2024
Page 14 of 23
Head Unit Software Update (Denso)
Software Update Procedures (continued)
OTA Update Procedure
An OTA update to version 10 can ONLY be performed if the 2022 model year GR86 vehicle
head unit software is earlier than version 10. Updating the GR86 head unit software via OTA to
version 10 will enhance the functionality of the system and improve the driving
experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to Bluetooth® connectivity.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 12 can ONLY be performed if the 2022 – 2023 model year GR86 vehicle
head unit software is version 10 or 11. Updating the GR86 head unit software via OTA to version
12 will enhance the functionality of the system and improve the driving experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to audio multimedia functionality.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 13 can ONLY be performed if the 2022 – 2024 model year GR86 vehicle
head unit software is version 12. Updating the GR86 head unit software via OTA to version 13 will
further enhance the performance of the system and improve the driving experience. This includes:
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