Complaints List


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NHTSA ID Number: 11718926

Complaint Date: 2026-02-18

Fail Date: 2026-02-01

Manufacturer Name: Chrysler (FCA US, LLC)

Vehicle Make: JEEP

Vehicle Model: GRAND CHEROKEE

Model Year: 2018


Summary

Issue with camshaft. Dealership said there has been an influx of vehicles with the same engine and the same issues.

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NHTSA ID Number: 11718925

Complaint Date: 2026-02-18

Fail Date: 2026-01-03

Manufacturer Name: Bridgestone Americas Tire Operations

Vehicle Make: BRIDGESTONE

Vehicle Model: ECOPIA H/L 422 PLUS

Model Year: 9999


Summary

see attached

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NHTSA ID Number: 11718924

Complaint Date: 2026-02-18

Fail Date: 2026-02-11

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: INFINITI

Vehicle Model: QX60

Model Year: 2019


Summary

COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and would not accelerate when the gas pedal was pressed. KNOWN DEFECT: This is a documented defect. Infiniti Technical Service Bulletin ITB19-027a addresses timing chain-related diagnostic trouble codes on 2017-2024 QX60 vehicles with the VQ35DD engine. The timing chain tensioner and guide failure on VQ-series engines is a well-documented premature wear issue affecting vehicles well before expected service life. At 80,000 miles, this failure is premature and indicative of a design or manufacturing defect, not normal wear. REQUEST: I am requesting NHTSA investigate this safety defect and consider requiring a recall for affected Infiniti QX60 vehicles. Nissan/Infiniti corporate has declined goodwill assistance despite the existence of TSBs acknowledging the issue.

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NHTSA ID Number: 11718923

Complaint Date: 2026-02-18

Fail Date: 2025-03-15

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: EXPLORER

Model Year: 2021


Summary

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

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NHTSA ID Number: 11718922

Complaint Date: 2026-02-18

Fail Date: 2025-12-20

Manufacturer Name: Chrysler (FCA US, LLC)

Vehicle Make: DODGE

Vehicle Model: JOURNEY

Model Year: 2018


Summary

CarMax sold me a vehicle with a Cracked & Leaking Exhaust Manifold & Catylic Converter & its causing Exhaust Fumes to come up inside vehicle & is getting worse as I drive it.

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NHTSA ID Number: 11718921

Complaint Date: 2026-02-18

Fail Date: 2026-02-18

Manufacturer Name: Hyundai Motor America

Vehicle Make: HYUNDAI

Vehicle Model: SANTA FE SPORT

Model Year: 2018


Summary

While parked the panoramic sunroof spontaneously shattered.

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NHTSA ID Number: 11718920

Complaint Date: 2026-02-18

Fail Date: 2024-07-08

Manufacturer Name: Chrysler (FCA US, LLC)

Vehicle Make: JEEP

Vehicle Model: COMPASS

Model Year: 2024


Summary

The contact owns a 2024 Jeep Compass. The contact stated that while driving at an undisclosed speed, the brakes independently activated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that without any fault codes, no actions could be taken. The dealer deactivated the front sensor. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure reoccurred. The contact stated that the failure was intermittent. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 3,000.

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NHTSA ID Number: 11718919

Complaint Date: 2026-02-18

Fail Date: 2026-02-04

Manufacturer Name: General Motors, LLC

Vehicle Make: BUICK

Vehicle Model: PARK AVENUE

Model Year: 2001


Summary

The contact owns a 2001 Buick Park Avenue. The contact stated that while starting the vehicle, the hood exploded and caught on fire. The fire was extinguished with 3 buckets of water. There was no property damage. It was unknown whether warning lights illuminated after the failure. There was no injury sustained; however, the contact stated that the incident was traumatic. The vehicle remained at the contact's residence, pending evaluation. No police report was filed. The contact related the failure to an unknown recall. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was unknown. The failure mileage was approximately 200,000.

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NHTSA ID Number: 11718918

Complaint Date: 2026-02-18

Fail Date: 2020-03-08

Manufacturer Name: Chrysler (FCA US, LLC)

Vehicle Make: JEEP

Vehicle Model: COMPASS

Model Year: 2020


Summary

I’ve had this car since March 8, 2020 and from the very beginning I’ve had electrical issues at first. It started with just my lights flickering the dashboard as well and it progressed overtime and also gave my different messages on my dashboard. The radio would shut off making it impossible to use my backup camera as well, I wasn’t able to take it to the dealer because when I called they said that it all had to come out of my pocket, even though I had just bought the car so it was a little impossible for me to be able to afford that at the moment so I put it all off overtime. It did progress and I had to get the battery switched out twice as well as the second battery this happened while I was pregnant and it actually was because the car stalled out on me. I was out in Palmdale visiting my parents when the car completely turned off all the electrical options were nonexistent. I was at a stoplight and when the car didn’t turn back on, it was dark because Palmdale is a desert area. I had no lights, and I had no way of telling the rest of the drivers I was having an emergency if I got out the car, I was putting myself at risk as well as my babies. My car stalling happened a few times over the years which also exposed extended family members. I repeatedly asked Jeep to help me and they have possession of the car at the moment. I still have payments on this car and I have the tags due in two weeks. I’ve called them and they are giving me the runaround and it’s very disheartening and very frustrating. I’m a full-time mom, I work, I go to school and I have a home to run. They never offered for a replacement car or any type of temporary help, they said they would run the diagnostics free of charge and now the dealership wants to charge me as well. I can’t afford it after paying a private mechanic for that diagnosis as well. Jeep is unwilling to help me at this point and I need further assistance.

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NHTSA ID Number: 11718917

Complaint Date: 2026-02-18

Fail Date: 2026-02-17

Manufacturer Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: SILVERADO 1500

Model Year: 2022


Summary

The automatic shifting gear is not shifting the vehicle won't speed up.

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Last update on 2026-03-28 / Affiliate links / Images from Amazon Product Advertising API


 

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