Circular 91VH_20251202 Service Campaign

Service Action

Code: 91VH

Subject
Vehicle Software (SW Level 5.4.3)
Document History
Date

12/02/2025

11/18/2025
Affected Vehicles
Country

USA

CAN
Summary

Updated test plan steps and added additional test plan photos.

Updated bus sleep note in claiming section.

Original publication
Beginning

Model Year

2024

2025
Ending

Model Year

2025

2025
Vehicle
Vehicle Count
ID.4

ID.4
11,434

2,655
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this

action. ELSA is the only valid campaign inquiry & verification source.
About this Service

Action

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at

the same time the vehicle is in the workshop for this campaign.
Under this service action, a software update has been made available to improve vehicle

operation, performance, and comfort, and may include new features or functionality.

Accordingly, completing this software update is important, since some features and functions

might not be available or optimal if this software update is not completed.

Depending on a vehicle’s configuration, the updated software available under this service action

will provide bug fixes, enhancements and improvements to certain vehicle systems, such as:

•
Vehicle Connectivity
•
Charging System Robustness
•
Seat Memory Functionality
• Window Operation

Additionally, we strongly recommend that owners have the vehicle’s software updated prior to

using the Volkswagen-approved NACS DC charging adapter (when available for purchase) to

charge the vehicle, as this update includes additional safeguards to prevent certain risks such

as property damage, fire, and/or injury, that could occur in the case of adapter misuse. Please

note that regardless of the vehicle software level, customers must only use the Volkswagenapproved NACS DC charging adapter for the vehicle to charge at DC fast chargers. In no

circumstance should a NACS DC charging adapter be used with AC home wall chargers or

Destination chargers.

Code Visibility
On or about November 18, 2025, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in December 2025. Owner letter examples are included in this

bulletin for your reference.
Campaign Expiration

Date
This campaign expires on November 15, 2030. Work must be performed on or before this date

to be eligible for payment. Keep this expiration date in mind when scheduling customers for this

action. If a customer wishes to have this work performed after the expiration date, your normal

parts and labor cost associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts

and Accounting personnel. Contact Warranty if you have any questions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.

91VH Page 1 of 46
Dealers must ensure that every affected inventory vehicle has this campaign completed before

delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
91VH Page 2 of 46
Claim Entry Instructions

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated

elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.

If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the

Campaign/Update Policy and Procedures Manual.

Service Number
91VH
Damage Code
0099
Parts Vendor Code

Claim Type
WWO

Sold vehicle: 7 X1

Unsold vehicle: 7 X9
Causal Indicator

Vehicle Wash/Loaner
Mark labor as causal

Do not claim wash/loaner under this action.

Loaner/rental coverage cannot be claimed under this action. However, loaner/rental

may be covered under the current loaner/mobility program. Please refer to the

Volkswagen Warranty Policy and Procedures Manual for loaner claims information and

reimbursement details.
Criteria I.D.
01
LABOR

Labor Op
Time Units
Description
0150 00 10
See ELSA
GFF/Guided functions

(connect battery charger + setup)
9710 25 99
70
Update ICAS3 with USB
2706 02 99
25 TU per bus sleep
Perform up to four bus sleep procedures
NOTE: Three bus sleep procedures are required during the flash process. The reasoning

for any additional bus sleep procedures must be documented in the claim comments.

0121 00 04
See ELSA
Test drive
0150 00 60
Time stated on

diagnostic protocol
Perform software update SVM, software

configuration SVM and complete all necessary

GFF test plans
NOTE: If the software update and related GFF work is performed on more than one

diagnostic session, the multiple GFF logs can be added together.

Ensure the GFF logs are added together correctly. For example, two logs from the same

diagnostic session are not allowed.

The GFF paperless log IDs should be documented in the claim comments.

Claims and GFF logs may be audited to ensure that the actual GFF log time is being

claimed.
91VH Page 3 of 46
Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>

<CUSTOMER ADDRESS>

<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Subject: Service Action 91VH – Vehicle Software (SW Level 5.4.3)

Dear Volkswagen Owner,

As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service

action on certain 2024-2025 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by

this action.

About this Service Action:

Under this service action, a software update has been made available to improve vehicle operation, performance, and comfort,

and may include new features or functionality. Accordingly, completing this software update is important, since some features

and functions might not be available or optimal if this software update is not completed.

Depending on your vehicle’s configuration, the updated software available under this service action will provide bug fixes,

enhancements and improvements to certain vehicle systems, such as:

•
Vehicle Connectivity
•
Charging System Robustness
•
Seat Memory Functionality
•
Widow Operation
Additionally, we strongly recommend that you have your vehicle’s software updated prior to using the Volkswagen-approved

NACS DC charging adapter (when available for purchase) to charge your vehicle, as this update includes additional safeguards

to prevent certain risks such as property damage, fire, and/or injury, that could occur in the case of adapter misuse. Please note

that regardless of the vehicle software level, customers must only use the Volkswagen-approved NACS DC charging adapter

for your vehicle to charge at DC fast chargers. In no circumstance should a NACS DC charging adapter be used with AC home

wall chargers or Destination chargers.

This work will take your authorized Volkswagen dealer about a day to complete. Please keep in mind that your dealer may need

additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer without delay to schedule this work. To set up an appointment online, please

visit www.vw.com/find-a-dealer.

Additional Information

•
This service action will be available for you free of charge only until November 15, 2030. If you wish to have this work

performed after that date, your dealer’s normal costs associated with this repair will apply.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately

via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time,

if you have changed your address or no longer own the vehicle identified in this letter, or if you should have any

questions about this communication, please reach out to us using your preferred method of communication at

www.vw.com/contact or by calling us at 800-893-5298.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit

www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign

Lookup tool.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle

continues to meet and exceed your expectations.

Sincerely,

Volkswagen Customer Protection
91VH Page 4 of 46
Customer Letter Example (CANADA)

<MONTH YEAR>

<CUSTOMER NAME>

<CUSTOMER ADDRESS>

<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Subject: Service Action 91VH – Vehicle Software (SW Level 5.4.3)

Dear Volkswagen Owner,

As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a

service action on certain 2025 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle

affected by this action.

About this Service Action:

Under this service action, a software update has been made available to improve vehicle operation, performance, and

comfort, and may include new features or functionality. Accordingly, completing this software update is important, since

some features and functions might not be available or optimal if this software update is not completed.

Depending on your vehicle’s configuration, the updated software available under this service action will provide bug fixes,

enhancements and improvements to certain vehicle systems, such as:

•
Vehicle Connectivity
•
Charging System Robustness
•
Seat Memory Functionality
•
Widow Operation
Additionally, we strongly recommend that you have your vehicle’s software updated prior to using the Volkswagenapproved NACS DC charging adapter (when available for purchase) to charge your vehicle, as this update includes

additional safeguards to prevent certain risks such as property damage, fire, and/or injury, that could occur in the case of

adapter misuse. Please note that regardless of the vehicle software level, customers must only use the Volkswagenapproved NACS DC charging adapter for your vehicle to charge at DC fast chargers. In no circumstance should a NACS

DC charging adapter be used with AC home wall chargers or Destination chargers.

This work will take your authorized Volkswagen dealer about a day to complete. Please keep in mind that your dealer

may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer without delay to schedule this work.

Additional Information

•
This service action will be available for you free of charge only until November 15, 2030. If you wish to have

this work performed after that date, your dealer’s normal costs associated with this repair will apply.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter

immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable

time, if you have changed your address or no longer own the vehicle identified in this letter, or if you should have

any questions about this communication, please contact Customer Relations, Monday through Friday from 8AM

to 8PM EST by phone at 1-800-822-8987 via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle

continues to meet and exceed your expectations.

Sincerely,

Volkswagen Customer Protection
91VH Page 5 of 46
Required Tools
Battery Tester/Charger

capable of minimum 100

Amp continuous supply
Diagnostic Interface

W-LAN

-VAS6154A(or higher)
Diagnostic Tester

-VAS6150D(or higher)
USB Module

-VAS6154/4A(included with -VAS6154A-)
91VH Page 6 of 46
Required USB Drive

•
The required software will have to be

downloaded onto a USB (or USB-C) drive

using the Flash Media Creator (Edgebox).
•
Reference the latest version of VOS-25-26

for additional information about the Flash

Media Creator.
•
Use ONLY a 32 GB USB stick.

NOTE
The required USB drives cannot be ordered via the

parts ordering system, they must be created using the

Flash Media creator.

The required USB drive is a servicing material.

Therefore, the cost of the USB drive will not be

reimbursed.

The USB drive can be used for future software

updates.

NOTE

If the search for the software part number returns no

result, check if the certificate is valid.

Go to Settings and select the current, valid certificate

used in ODIS.
Software Part Number

3G8.919.360.DC

TIP

As a best practice, the USB drive should be recreated

on a regular basis to avoid file corruption which can

lead to USB update errors.

NOTE

Only use the Flash Media Creator or SD card creator

to make the USB drive. Do not use files saved locally

to the PC. Loading files from a local source, such as

files saved to the desktop, is not an acceptable

method of creating the USB drive.
91VH Page 7 of 46
General information for creating the USB stick:

•
The Infotainment system uses a USB-C input.
•
If the software is downloaded onto a USB drive,

a USB to USB-C adapter will be required.
•
If the software is downloaded onto a USB-C

drive, a USB-C to USB adapter will be required

since the VAS tester does not have a USB-C

drive.
•
Use ONLY a 32 GB USB stick.
•
USB type C (at least USB 2.0), reading/writing

speed: at least 40 MB/s / 10 MB/s.
•
USB type A including type C (at least USB 2.0),

reading/writing speed: at least 40 MB/s / 10

MB/s.

Do not use a USB hub (USB distributor to use

several USB devices on one USB port) to

install the software update.
91VH Page 8 of 46
Repair Instruction

Section A - Check for Previous Repair

TIP

If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the

“Campaign/Action” screen.
TIP

On the date of repair, print this screen and keep a

copy with the repair order.

•
Confirm the Campaign/Action is open <arrow

1>. If the status is closed, no further work is

required.
•
Note the Applicable Criteria ID <arrow 2> for

use in determining the correct work to be done

and corresponding parts associated.

CRITICAL REPAIR STEP
STOP!

All campaigns/actions with a repair available must

be performed in order of the Start date <arrow 3>.

The oldest should be performed first (unless

otherwise noted in the repair instructions).

Proceed to Section B
91VH Page 9 of 46
Section B – Repair Procedure

NOTE

Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are

met:

The ODIS software is completely up to date.

•
Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.
The battery charger is connected to the vehicle battery and remains connected for the duration of

the software update.

•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to

do so may cause the update to fail, which could result in damage to the control module. Control

modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.

•
Failure to do so may result in the tester entering power save mode during the software update,

which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.

•
Under no circumstances should the tester be used on battery power alone during the software

update. Failure to do so may result in the tester powering off during the update, which could

result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.

•
Performing a software update using a Bluetooth or WiFi connection increases the risk of losing

connection during the update, which could result in damage to the control module.

It also greatly increases the time required to perform the update. Requests for additional time

or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING

Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury

may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during

Update Process!

TIP

To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software

Version Management (SVM) Operating Instructions.

The SVM Process must be completed in its entirety, so the database receives the update confirmation response. A

warranty claim may not be reimbursed if there is no confirmation response to support the claim.

CAUTION

The rear wiper may activate during the software update. Ensure that the rear window is free of any obstructions.
91VH Page 10 of 46
NOTE

•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s

responsibility and are not eligible for reimbursement under this action.

12 3 4

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