NHTSA ID Number: 11720667
Complaint Date: 2026-02-26
Fail Date: 2024-11-01
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: K5
Model Year: 2021
Summary
I purchased a 2021 car in April 2024, which was originally side-swiped in November 2024. I filed an insurance claim and had to wait for the other insurer’s statement. In January 2025, the insurance company sent the car to one of their approved shops for electrical repairs, but the shop refused to work on it after noticing a missing airbag and flagged the car as a liability. They also mentioned the car had multiple past accidents and should have been listed as salvage, not clean title. I informed the dealership, but they refused to service the car, claiming the 30-day window had passed, even though their website states a 6-month warranty. Over the past year, I’ve been repairing the car myself and taking it to Kia and Midas, where I was told the car is in terrible condition. The dealership found water damage from a slow leak and wiring issues that were present when I bought the car. Now I’ve been quoted over $5,000 for repairs including a new computer and electrical work. I’ve tried reaching out to the dealership with no success. This car is essential for commuting to work and for my kids. I’ve had to rent a car for the past month, costing me over $1,000. I’m seeking assistance with this situation as I believe I was sold a defective vehicle without proper disclosure. I put down $4,000 when I purchased the car and have continued making small payments because I need it to commute and can’t afford another vehicle right now. I have Personal Injury Protection (PIP) with Progressive and comprehensive and collision coverage through the dealership’s partnered company, Brio Management, as they operate from the same office. Given these circumstances, I’m asking for help with this situation because I was sold a car with undisclosed damage and defects, and I’ve been left with costly repairs and rental expenses while the dealership won’t assist me.
Read More...NHTSA ID Number: 11720666
Complaint Date: 2026-02-26
Fail Date: 2026-02-02
Manufacturer Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: NAVIGATOR
Model Year: 2025
Summary
The lane keeping assistance is not working at all. The blue cruise also stopped working and the car is was with dealer for 2 weeks and they cannot fix it.
Read More...NHTSA ID Number: 11720665
Complaint Date: 2026-02-26
Fail Date: 2018-02-26
Manufacturer Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: LACROSSE
Model Year: 2016
Summary
The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown warning light was illuminated. OnStar was contacted and informed the contact that a DTC for the ABS was found. The vehicle was taken to an independent mechanic, where it was repaired for ABS failure; however, the failure persisted. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was test-driven. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The contact stated that the transmission was previously replaced twice due to the failure. The mechanic advised the contact to get rid of the vehicle. The vehicle was not yet repaired. The dealer and the manufacturer were not notified of the failures. The failure mileage was approximately 99,000.
Read More...NHTSA ID Number: 11720664
Complaint Date: 2026-02-26
Fail Date: 2025-12-12
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2023
Summary
Vehicle had recall for L87 engine performed, resulting in a change to 0W-40 motor oil and a new fill cap. Approximately one week later, the engine failed completely, with evidence of significant bearing wear in the used oil analysis I had performed. The engine has since been replaced under warranty. There was no prior warning to the failure, except for unusual noises during the failure.
Read More...NHTSA ID Number: 11720663
Complaint Date: 2026-02-26
Fail Date: 2026-01-06
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: GTI
Model Year: 2022
Summary
Complaint: Catastrophic Engine Failure (Gen4 EA888 engine) - Volkswagen Golf GTI - Crank Walk Engine shut down while driving; car inoperable (couldn’t restart). No prior warning or engine noise that could have alerted driver to imminent issue. Car moved to roadside; could have been catastrophic if occurred on highway. Error messages displayed. Odometer read 51,068 miles (1,068 mi over 50,000 mi warranty, but under 4-year warranty coverage period). Car towed to VW. Dealer performed all work on vehicle since purchased. Dealer saw “glitter” in oil filter. Upon removal of oil pan, metal shavings & “throw-out” washer found in oil pan. Diagnosis: CRANK WALK. Per TAC, recommended service replace engine, turbo & starter. Engine failed. Turbo contaminated w/ metal shavings, due to engine failure. Starter “faulty due to burning out & grease pouring out & burning up trying to restart engine”. Per text from dealer, “this is process needed when engine is in need of serious repair”. Corp VW paid for substantial part of repair cost (good faith effort & demonstrated VW responsible). 3rd generation EA888 engine identified in NHTSA Recall Report 22V-753. While recall didn’t include VW Golf GTI, same issue appeared in our manual transmission 2022 VW Golf GTI (4th gen EA888 engine). NHTSA should: initiate new recall –OR- extend existing 22V-753 to include this model engine / car. VW should: instruct VW techs to check for metal shavings during required oil changes (esp. for manual transmission Golf GTIs) -AND- send notification to owners to warn of possible crank walk issue. Background: 2022 VW Golf GTI purchased new (odometer: 13 mi.) from VW Castle Cars Schaumburg, IL. Car equipped w/ Gen4 EA888 engine (first year) & manual transmission. NO aftermarket modifications were made & car was operated under normal city / highway driving conditions. Oil changes & services performed on time at VW Highland Park, IL dealer. *Statements in quotes - communications w/dealer
Read More...NHTSA ID Number: 11720662
Complaint Date: 2026-02-26
Fail Date: 2026-02-26
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: RENEGADE
Model Year: 2018
Summary
The contact owns a 2018 Jeep Renegade. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The dealer advised the contact that if the engine was not repaired, to monitor and check the engine oil levels regularly. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 82,425.
Read More...NHTSA ID Number: 11720661
Complaint Date: 2026-02-26
Fail Date: 2026-02-24
Manufacturer Name: Volvo Car USA, LLC
Vehicle Make: VOLVO
Vehicle Model: XC40
Model Year: 2019
Summary
The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 7,600.
Read More...NHTSA ID Number: 11720660
Complaint Date: 2026-02-26
Fail Date: 2025-12-02
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: YUKON
Model Year: 2015
Summary
The contact owns a 2015 GMC Yukon. The contact stated that while in reverse(R), the vehicle jerked while depressing the accelerator pedal. There was no warning light illuminated. The contact became aware of fluid spots on the driveway while the vehicle was parked. The vehicle was taken to an independent mechanic who discovered a leak in the transmission oil cooler line. The dealer then informed the contact about NHTSA Campaign Number: 14V152000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Read More...NHTSA ID Number: 11720659
Complaint Date: 2026-02-26
Fail Date: 2026-02-17
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: HIGHLANDER
Model Year: 2023
Summary
The rear window on my car spontaneously shattered as I was driving. This was in light rain on the freeway. I had turned the rear-window defrost on at the beginning of my 20 minute drive to work in the dark at 5:30AM . When I was almost at my destination, I heard a noise and looked in the rear view mirror to see my rear window had shattered. My car is just three years old with about 30,100 miles on it. I drove to the dealer, waited until they opened, and they evaluated - saying it would take $1300 and three days to fix. They said it would not be covered by my bumper to bumper warranty as that had expired in the prior week. They said it would not be covered by my Toyota extended care warranty. As much rain was expected later in the day, I fixed paying for the repair myself as I found a third party installer who could do it for a fraction of the dealer's asking price on the same day. There were no warnings, messages or other symptoms. I had only turned on the rear defroster one other times in the three years I owned the vehicle. This happened without warning.
Read More...NHTSA ID Number: 11720658
Complaint Date: 2026-02-26
Fail Date: 2026-02-01
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2019
Summary
The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed and hauling a 500 lb. trailer, the vehicle hesitated and failed to accelerate as intended while depressing the accelerator pedal. In addition, a bearing made an abnormal grinding sound. No warning lights were illuminated. The contact pulled over to the side of the road, opened the hood, and noticed dust on top of the eTorque Motor Generator Unit (MGU). The contact was able to restart the engine. The vehicle was taken to the dealer, where it was diagnosed and determined that the Motor Generator Unit (MGU) had failed. The dealer informed the contact that continuous driving of the vehicle had caused the tensioner to overextend due to the loss of power by the MGU and bearing. The contact was informed that parts to repair the vehicle were on backorder. The vehicle remained with the dealer unrepaired. The manufacturer was made aware of the failure and filed a claim. The failure mileage was approximately 82,000.
Read More...
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
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Last update on 2026-03-20 / Affiliate links / Images from Amazon Product Advertising API
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