Complaints List


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NHTSA ID Number: 11720157

Complaint Date: 2026-02-24

Fail Date: 2025-11-28

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: EXPLORER

Model Year: 2017


Summary

The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side B-pillar trim was becoming loose near the top of the trim. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, when the dealer was contacted, the contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 185,000.

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NHTSA ID Number: 11720156

Complaint Date: 2026-02-24

Fail Date: 2026-02-19

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: SORENTO

Model Year: 2020


Summary

Component/System Affected: UNKNOWN – suspected fuel system or related component due to strong gasoline odor. Vehicle is available for inspection upon request. What Happened: There is a strong gasoline odor specifically at the front driver’s side wheel well/tire area. The odor is also noticeable under the hood. The smell is present while the vehicle is parked (I had to move it out of the garage) and after driving. No visible fuel leaks or puddles have been observed under the vehicle. Safety Risk: Gasoline fumes create a potential fire hazard and pose a risk of accident. The odor is now also noticeable inside the vehicle, which increases concern for occupant safety. Confirmation by Service Centers: The problem has been reproduced and confirmed by independent service centers. Two separate auto mechanic shops inspected the vehicle and both confirmed smelling gasoline, but neither could identify the source of the odor or any mechanical defect. Inspections by Others: The vehicle has been inspected by two independent mechanics only. It has not yet been inspected by the manufacturer, police, or insurance representatives. Warning Lamps or Symptoms: No warning lights or dashboard messages have appeared. The only symptom is a persistent gasoline odor. Timeline: The odor was first noticed on 02/19/2026 and has continued since that date. Vehicle Information: 2020 Kia Sorento VIN: [XXX] Mileage: approximately 87,438 miles Used for local commuting to work and school. Vehicle is garage-kept and receives regular maintenance at certified auto mechanic shops. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11720155

Complaint Date: 2026-02-24

Fail Date: 2022-02-01

Manufacturer Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: TRAILBLAZER

Model Year: 2021


Summary

Shift to park. Vehicle will not shut off. Also trying to start vehicle having to repeatedly push brakes down hard and push to start before finally starting. I bought this vehicle with 0 miles this has been an on going on and off problem since around 20000 miles have been put on.

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NHTSA ID Number: 11720154

Complaint Date: 2026-02-24

Fail Date: 2026-01-14

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: F-150

Model Year: 2021


Summary

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was parked on the shoulder of the roadway. The following day, the vehicle was towed to the dealer, where it was diagnosed with rear axle failure. The contact was informed that the rear axle needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train). The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 137,192.

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NHTSA ID Number: 11720153

Complaint Date: 2026-02-24

Fail Date: 2026-02-23

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: EXPEDITION

Model Year: 2012


Summary

While exiting the freeway at approximately 45 to 50 mph, the transmission downshifted to 1st gear locking up the tires.

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NHTSA ID Number: 11720152

Complaint Date: 2026-02-24

Fail Date: 2025-08-25

Manufacturer Name: Chrysler (FCA US, LLC)

Vehicle Make: ALFA ROMEO

Vehicle Model: STELVIO

Model Year: 2019


Summary

The contact owns a 2019 Alfa Romeo Stelvio. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline). Additionally, the contact was unable to renew the registration due to the open recall. The local dealer was contacted and confirmed that parts for the recall repair were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a reference number, but no additional assistance was provided. The failure mileage was approximately 93,400.

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NHTSA ID Number: 11720151

Complaint Date: 2026-02-24

Fail Date: 2026-02-23

Manufacturer Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDA

Vehicle Model: CIVIC

Model Year: 2020


Summary

On 04/2025 the car was driving fine with no warnings or indication of a problem. Turned my car on at a parking lot and as I was driving away the car suddenly stopped, all the warning lights started coming on. I was able to turn it back on and drove it to a nearby dealer. I am the second owner of the car and Honda dealer said the fuel pump had already been replaced due to a recall. This time they said it was a secondary fuel pump that was the problem and the very expensive repair was done. Fast forward to 2/2026 and the same thing happened. This time it was scarier as it shut off as a car was backing up from a parking spot. Fortunately, the driver saw the car and was able to stop before running into me. The car failed to start, and I had to get it towed. Could not tow it to the dealer since it was late in the evening. The next morning, the car did start, but all the warnings continued to flash on the dash. The car is being towed to the dealer where the "repair" was done. All this happening within a year of repairs. This should be a recall and Honda should refund my initial repairs as this is happening to other drivers as well.

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NHTSA ID Number: 11720150

Complaint Date: 2026-02-24

Fail Date: 2025-11-25

Manufacturer Name: Toyota Motor Corporation

Vehicle Make: TOYOTA

Vehicle Model: PRIUS

Model Year: 2024


Summary

We took delivery of our 2024 Prius XLE (Gen 5) on 09-05-2024. It came with Toyo 19" Low Profile tires (195/50R19). On 04-17-2025 we had to replace a tire at 10,848 miles due to sidewall damage. On 05-05-2025 we had to replace a second tire at 11,749 miles due to side wall damage. Our dealer stated both side wall failures were most likely due to potholes. We did not remember hitting any major potholes. However, we live in Wisconsin were potholes of all sizes are prevalent. Both tire failures happen at night. Toyota does not provide a spare tire for the Prius. On the second tire failure, my wife had to drive a few miles to get to a safe spot to stop. On 11-25-2025 I replaced these Toyo tires with 19" Michelin tires. At that time I was told one of our wheels was damaged. I expect that happen when my wife had to drive on the flat to get to a safe location. In researching these tire problems, I found many other Gen 5 Prius owners had similar problems with the 19" Toyo tires. Interestingly, most owners reporting these tire problems lived in cold climate areas as we do. My Toyota dealer refuses to cover the wheel damage under warranty. In addition, Toyota refuses to cover the wheel replacement under warranty. These are the expenses I have encountered addressing this problem. First tire: $216.81, Second tire: $233.48, Replacement set of tires: $952.92. The cost for a new wheel is estimated at $781.93. In my opinion, the 19" Toyo tires are Unsafe At Any Speed on cold climate roads. Can you provide me with assistance in getting Toyota to cover my replacement wheel under warranty? In addition, I feel Toyota should face a RECALL for the 19" Toyo tires on the Gen 5 Prius. I have all the documentation for these charges. In addition, if you want more data on other owners that have faced this problem, I can reach out to them on social media and get them to contact you. Thanks for your assistance. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

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NHTSA ID Number: 11720149

Complaint Date: 2026-02-24

Fail Date: 2026-02-20

Manufacturer Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: SUBURBAN

Model Year: 2022


Summary

Engine locked up going 75mph on highway. The vehicle's 6.2L V8 engine was recalled in 2025. Result of recall inspection was to change oil type to 0w-40. The vehicle is in the process of being inspected by dealer.

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NHTSA ID Number: 11720148

Complaint Date: 2026-02-24

Fail Date: 2026-02-20

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: TELLURIDE

Model Year: 2021


Summary

Cooling fans running continuously after the car is turned off, which drains the battery. The dealership has identified that this is due to a faulty fan relay that will need to be completely replaced. The battery has been replaced once and the issue continued indicating that it was not a battery issue. The car ran out of battery in a busy location and caused risk to the passengers that were then exposed to busy traffic. The car has been inspected by repair specialists at the Vaden Hyundai Service Center. There were no warning lamps, messages or other symptoms before the problem began.

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Last update on 2026-03-24 / Affiliate links / Images from Amazon Product Advertising API


 

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